Update failed Error 1328

[johnf5661]

I searched this forum, tried the suggestions, uninstalled and reinstalled Adobe Acrobat XI Pro and I'm still getting the Error 1328.  How can I get this resolved?

OS:  Window 7

Acrobat XI Pro

[YatharthS]

Hi johnf5661,

Please refer to this KB article :- Fix Windows errors that occur during Acrobat Reader update‌

Would request you to turn off the Firewall & security services while installing the updates.

If issue still persist then would request you to please check with the different user account with admin rights to replicate the issue.

Regards,

Yatharth 

[johnf5661]

Yatharth,

I've already followed the instructions in the KB article and I'm the admin so I have full rights.

[dragun505]

Sending people to the KB article is so very useless.

Even after doing what it says it is the same problem. I have tried I don't know how many time to do the update, and it always fails.

I, like Yatharth have full rights and even with everything turned of (Firewall and Defender) it still does not install.

Why cannot the updated be downloaded as a separate file? Maybe, then it would update. Soon I will figure a way to have the thing not download and attempt to do something it cannot do,.

[kentward]

I too have the same issue, full admin, Windows 10 Pro, i7 CPU, 32GB RAM. I have uninstalled and reinstalled Acrobat 11 until I am blue in the face.

[dragun505]

I downloaded the update manually. After installing it, of course Acrobat still tried to install want was already installed.

I simple turned of the option for Acrobat to check.

That Adobe don't want to fix the problem, one has to try to find away around it. I am finding Adobe to be one of the poorest at helping customers.

[kentward]

The computer is a Windows 8.1 system. I was thinking of my laptop.

[kentward]

As an update I still have this issue. It has been going on for a year.

Uninstalled Acrobat via Windows uninstaller, the Adobe Uninstaller tool and Revo's "Moderate" uninstaller, each time obviously different.

The fresh install of Adobe 11.0.00 from the Disk installs fine.

If I try to update the system gives an error 1328 If I try to update from inside Adobe.

If I don's update I have all kinds of issues. Open documents go blank, the only way to get them back is a total reboot. If I open on other computers, they open and stay just fine. Somtimes I get "There was an error processing a page. Invalid Function resource." and / or "Out of memory." All when document(s) are opened, I / the boss does something else goes back to the documents. The Invalid Function and out of Memory still show the document in the background if "OK" is selected the document closes and won't re-open on this computer without a reboot. The document will open on other computers if it is on the server.

If I try to run manually download updates, all the way to 11.0.17, I get error 2503 followed by 2502.

Yes, I right-clicked and selected "run as Administrator" each time (for installing the program and running it and installing the updates).

Yes I restarted between uninstalls.

Yes I disabled the firewall (Windows build in one)

Yes I disabled the anti-virus (ESET)

Yes I emptied the Temp folders under every "Temp" folder I could find, then I still used CCleaner to double check and clean more.

Yes, I ran the built in repair tool, get the 2503 then 2502 error.

During each reinstall, even after using the Adobe tool. I was NOT asked to accept the EULA or to "register", thus I am presuming something is still "in the system".

The Adobe CD has "WindowsInstaller-KB893803-v2-x86.exe", Just for grins I tried to run it, not go, since this is an x64 bit system I presume that is why.

Yes, System has all Windows updates, yes system has all driver updates.

Plenty of room on the "C:" drive, 353GB free

[kentward]

SO I bought the latest version of Acrobat per tech support, same issue, less often but same issue. "Out of memory" and PDF's that were open now show blank, close and re-open them and they are there.