upgrading to Adobe Acrobat 10

[Guest]

I need to upgrade from Adobe 9 to 10.  I have been trying to download version 10, but I get a message that it's already installed but I cannot see that it is.  I am currently  paying $14.99/month on the Adobe ACROPRO Subscription.  Can you help me to get upgraded to Adobe Acrobat 10?

[EnterpriseHelp]

You cannot upgrade to 10 as that product is discontinued. You need to install the latest version which is "DC".

When you open the app and click Help > About Acrobat, what version do you see?

Ben

[Guest]

I tried multiple times to download Adobe Acrobat Reader DC, but get a message that it is currently available. Still it will not allow me to open a document in Adobe 10.

[EnterpriseHelp]

Can you answer my question about the version number?

[Guest]

Adobe Acrobat 1X Pro

[Guest]

Adobe Acrobat IX Pro that is.

[EnterpriseHelp]

1. So you go here?: https://cloud.acrobat.com/
2. Click Acrobat
3. And then click Download Now?

What happens?

[Guest]

I told you wrong. I'm sorry. Adobe Reader XI Pro and Adobe Acrobat XI Pro.

[EnterpriseHelp]

Can you answer my question in the previous post?