Using Adobe Acrobat DC with EPSON workforce 7620. To create a scan it wants to create an image instead of a doucment. How can I return to getting a color document, not image?

[deer71845299]

I scan legal documents. On one of my last updates, something went awry and Enhanced scans started giving me weird options. I see this when I start out >

Then when I select the SCAN option this pops up and I can only get image scans instead a crisp document that I need to forward to attorney's etc.

I tried uninstalling Acrobat and reinstalling it, but this is still happening. How do I get the option to scan a document, not a color picture?

Any and all help is appreciated. I called EPSON and they told me it was an ACROBAT issue.

[Lovekesh Garg]

The dialog you are seeing is because of the scanner driver (WIA) you selected. Name of the options (like Color picture) are although using picture word here. But this option also won't scan images but a PDF document.

You can select other option in scanner dropdown(Epson WF-7610/7620 series). It will enable all the disable options visible on the screen. you can select any settings you want by clicking gear icon (*) in front of any radio button.

Hope it will resolve your issue. Please feel free to ask anything you want.

Thanks.

[Lovekesh Garg]

DId this information helped?

[Guest]

First of all immediately update your scanner/printer drivers. After updating drivers when "file save settings dialog box" appears,select the file format you want to use in the Image Format Type menu.If your file format provides optional settings, click the Options button to select them.Choose any of the optional settings you want to use by selecting their check boxes. Click OK.

For complete pictorial step by step instruction please take visit to Epson WorkForce WF-7620 Manual.