using windows 10, HP laserjet 1536dnf MFP scanner, adobe acrobat XI, scanner only creates 8 1/2 X 14 images, page size cannot be adjusted in custom presets

[jong93400457]

Using Adobe Acrobat XI with Windows 10 and HP Laserjet 1536dnf MFP scanner, I cannot change output page size from 8 1/2 by 14, and custom scan or configure presets only allows automatic papersize. Is there another adjustment to make somewhere?

[Lovekesh Garg]

Please try following things

- update scanner drivers once and try to scan then.

- Try to scan with different driver(TWAIN/WIA)

- Troubleshooting option available in Troubleshooting tips for scanner issues when using Acrobat

And you can do 1 thing:

Go to File > Create > PDF from Scanner > Custom Scan...

From the Custom Scan dialog box, select TWAIN drivers option

Click on 'Options' button next to it

Select User Interface option as Show Scanner Native Interface

Click Ok & Scan

This will bring Scanner native interface window and you can select any papersize here.

Also please share following information if issue still not resolved

- Scanner driver you are using (TWAIN/WIA)

- Screenshots of scanner settings page(where no value to select for papersize)

- Scanning from flatbed or Document feeder

Thanks.

[aunam]

Hi,

Hope issue is resolved now. If not, please share above mentioned information to help us identify and resolve this issue ASAP.

Thanks.