Voreinstellung "In PDF konvertieren" fehlt Microsoft Office Word

[stefane34739878]

Hallo

Wir nutzen seit heute Adobe Acrobat DC Version 2015.006.30174 mit Office 2016

Ich kann aber mit DC keine Word Dokumente öffnen. Unter Voreinstellungen fehlt auch Word. Excel und PowerPoint ist da. Wie bekomme ich Word dazu?

[Adorobat]

Hi stefane34739878 ,

Please perform the steps given below:

1 -Check if there is any update available for Word/Acrobat DC.

2- If installing updates doesn't fix issue, try to repair MS Office and check if the issue is fixed.

3- If repairing MS Office doesn't work, try to repair Acrobat DC.

Also check if you can see Acrobat tab in Word ribbon.

Let us know if you face any issue.

Thank You!

Shivam

[stefane34739878]

Hallo

In Word war der TAB immer vorhanden. Es geht darum, dass ich mehrere Dateien zusammenführen möchte und in dem Kontext für das Zusammenführen keine Word Dateien eintragen kann. Siehe Fehlermeldung!

[Adorobat]

Hi ,

Check if the Word files you are trying to combine are not opened in Word. Also the files are not Secured or Signed.It might be because of one pdf document which is causing this error message to appear.

Try with a different set of Word files and check if you are still getting this error.

Let us know about the results.

Thank You!

Shivam

[piab35330534]

Hallo,

habt Ihr das Problem mittlerweile gelöst? Ich habe hier ein ähnliches Phänomen, nur fehlt bei mir Excel. Auch bei mir ist der Ribbon in Excel vorhanden, aus Excel heraus lassen sich PDFs erzeugen. Auch Portfolios mit Excel funktionieren. Nur das Zusammenfügen wird mit der gleichen Fehlermeldung wie oben quittiert.

Reparatur von Adobe brachte keine Besserung, Updates scheinen nicht anzustehen.

Acobe Acrobat DC 2015.023.20070 mit Office 2016/365.

Mit Gruß

Pia

[Adorobat]

Hi piab35330534,

Assuming you have Windows OS installed on the machine, could you please try launching Acrobat as an administrator and see if that resolves the issue?

Locate Acrobat DC shortcut on the desktop>right click>Run as administrator, then try combining pdf.

Could you please confirm the Operating System installed on the machine-Mac/Windows?

[piab35330534]

Operating System is Windows 10.

Running as Administrator did not solve the problem. Excel is still missing.

Installation was in this order: first Office 2016, than Acrobat DC. On another PC with the same combination there is no problem.

[Adorobat]

Could you please try restoring preferences for Acrobat and see if that resolves the issue? Please follow the steps mentioned below for the same:

Close Acrobat DC

(ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\Acrobat version-DC/2015

(iii) Move the entire DC/2015 folder to some other location like temp folder.

       To view temp folder, press and hold Windows key and then press R on your keyboard, type temp in the run dialogue box then press enter.

       If App data folder is not visible under your user name, type %appdata% in run dialogue box and hit enter

(iv) Restart Acrobat again and try to combine files.

[piab35330534]

Sorry, this didn't help either. Excel didn't show up.

Up to now I made a repair-installation of Acrobat DC and of Office 2016. None of this helped.

I compared the regkeys with the computer where Word, Excel and PowerPoint are integrated. Some keys were missing but importing them had no effect.

Isn't there any way to manually add a program to "convert into PDF" so that combining is possible?

[Adorobat]

Hi piab35330534,

Would you mind reinstalling Acrobat DC and see if that resolves the issue?

1- Install and run Acrobat Cleaner tool which can be found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Restart the computer.

3- Download and install Acrobat DC from here: Download and install Acrobat DC subscription

Let me know if there is an issue performing the steps.

-Shivam

[piab35330534]

No, I am not going to this right now. Maybe in summer when I have much more free time. My system is working very well despite the lack of Excel while combining files. I don't this feature urgently so I am not willing to play around with my computer.

Pia