I've chat with the Customer Service with the following chat transcript:
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.
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info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Sowmya.
Please don’t close the chat window or browser tab since it will end our chat session.
Sowmya: Hello! Welcome to Adobe Customer Service.
Sowmya: Hi Allen.
Allen Ong: Hi Sowmya
Sowmya: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.
Sowmya: I check and see that you do not have any subscription under allen@pae.com.sg account.
Sowmya: Could you please provide me the order number?
Allen Ong: what order number are you referring to? How about the License Number?
Sowmya: Yes, please provide me the License Number?
info: Your chat transcript will be sent to allen@pae.com.sg at the end of your chat.
Allen Ong: The system engineer email was [peronal info removed]jimmy@pae.com.sg
Allen Ong: The following are our Licenses:
Allen Ong: 1118-1003-***** - 7 License
Allen Ong: 1118-1403-*****
Allen Ong: 1118-1006-*****- 4 License
Sowmya: I'll need to transfer this chat to the respective team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer the chat over to someone who can best assist you with this issue?
Allen Ong: 1118-1033-***** - 2 License
Sowmya: Please stay online while I transfer this chat to our relevant team.
info: Please wait while we connect you to a representative.
info: You are now chatting with Rahul Dialle.
Please don’t close the chat window or browser tab since it will end our chat session.
Rahul Dialle: Hello. Welcome to Adobe support.
Rahul Dialle: How are you doing today?
Allen Ong: Fine thank you, Rahul Dialle
Allen Ong: Appreciate if you could resolve this problem for me.
Rahul Dialle: I have received your query. Please allow me 4-5 minutes to verify your account and to review the details of your request.
Rahul Dialle: Thank you for waiting. I appreciate your patience.
Rahul Dialle: I have pulled up the details of your account and product.
Rahul Dialle: I can see that the serial number that you have provided belongs to Acrobat 9 and 10 version product.
Rahul Dialle: I apologize for the inconvenience caused to you.
Rahul Dialle: I am afraid, Adobe has discontinued the phone and chat support for Acrobat 10 and prior version products.
Rahul Dialle: We do not have any tools or resources to provide you assistance for these products.
Rahul Dialle: For the Acrobat 10 and older version products you will have to go to Adobe Forums and the Adobe representatives there would assist you with the old and obsolete products.
Rahul Dialle: Please go to this link and upload your issue or query and they would provide you the resolution.
Rahul Dialle: https://forums.adobe.com/community/meet
Allen Ong: So I have to tell them all over again!
Rahul Dialle: Yes you will have to upload your query or issue on the Adobe Forums and they will provide you the resolution
Allen Ong: Ok, I will upload this chat transcript to them. Thanks
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