Weird bug with DC template spawning

Report · Jan 21, 2016

Hi all!

Here is Weird bug with DC template spawning i am struggling to solve.

I do my development in Adobe Pro XI.

Recently i got complaints from users saying template spawning would not work in Adobe DC.

I installed Adobe DC reader and found this weird bug

I created simple PDF to illustrate it.

PDF has hidden template named "RawDataPage"
PDF has 6 pages initially
First page contains 4 buttons.
Button 1 adds 1 template after page 6, Button 2 adds 2 templates after page 6 and so on
Close PDF without saving after button click, just observe spawning
You can find PDF files and screenshots at dropbox link https://www.dropbox.com/sh/qap5j5tzyomrlxw/AABGFv6Z0jGKE62SO6pgy2YSa?dl=0
I am going to update shared folder upon information arrival
find all js code below inline

//<AcroForm>
//<ACRO_source>ButtonApply1:Annot1:MouseUp:Action1</ACRO_source>
//<ACRO_script>
/*********** belongs to: AcroForm:ButtonApply1:Annot1:MouseUp:Action1 ***********/
     getTemplate("RawDataPage").spawn(6, false, false);


//</ACRO_script>
//</AcroForm>


//<AcroForm>
//<ACRO_source>ButtonApply2:Annot1:MouseUp:Action1</ACRO_source>
//<ACRO_script>
/*********** belongs to: AcroForm:ButtonApply2:Annot1:MouseUp:Action1 ***********/
     getTemplate("RawDataPage").spawn(6, false, false);
     getTemplate("RawDataPage").spawn(6, false, false);


//</ACRO_script>
//</AcroForm>


//<AcroForm>
//<ACRO_source>ButtonApply3:Annot1:MouseUp:Action1</ACRO_source>
//<ACRO_script>
/*********** belongs to: AcroForm:ButtonApply3:Annot1:MouseUp:Action1 ***********/
     getTemplate("RawDataPage").spawn(6, false, false);
     getTemplate("RawDataPage").spawn(6, false, false);
     getTemplate("RawDataPage").spawn(6, false, false);
//</ACRO_script>
//</AcroForm>


//<AcroForm>
//<ACRO_source>ButtonApply4:Annot1:MouseUp:Action1</ACRO_source>
//<ACRO_script>
/*********** belongs to: AcroForm:ButtonApply4:Annot1:MouseUp:Action1 ***********/
     getTemplate("RawDataPage").spawn(6, false, false);
     getTemplate("RawDataPage").spawn(6, false, false);
     getTemplate("RawDataPage").spawn(6, false, false);
     getTemplate("RawDataPage").spawn(6, false, false);
//</ACRO_script>
//</AcroForm>

I expect code to be working in the same way both in Adobe XI and DC

See versions below

VERSION XI - 11.0.13	VERSION DC 15.010.20056

Now compare results

Button 1 ->ADDED 1 OK in both Acrobates

Button 2 ->ADDED 2 OK in both Acrobates

ADOBE PRO XI	ADOBE READER DC
Button3 - > ADDED 3 - OK	Button3->ADDED 3 - page 8 is broken

Button4->ADDED 4 - OK	Button4->ADDED 4 - pages 8,9 BROKEN

MORE WEIRD STUFF

SAVE PDF WITH ADDED 4 PAGES FROM READER
OPEN IN ADOBE XI
SCROLL TO PAGE 7
Error reading (14)
Zoom jumps to 5983%

Report · Jan 22, 2016

just confirmed exact same bug in Reader DC for Mac OS

Report · Jan 22, 2016

There is something wrong with your document. It doesn't create the field "RawDataText" on all spawned pages.

Report · Jan 22, 2016

exactly. this is why i am filing this issue.

Report · Jan 22, 2016

When I create a new document with the actual Adobe Acrobat DC the field will repeat on all spawned pages.

Report · Jan 22, 2016

Create PDF in Adobe Pro XI
Open in Adobe Reader DC
Watch the bug

Report · Jan 22, 2016

I don't use this old version of Acrobat.

Report · Jan 22, 2016

why did you bother to answer then?

Report · Jan 22, 2016

When you don't want my help then I give up.

You say it is a bug in DC. But it isn't.

Report · Jan 22, 2016

Wait.

i created PDF in Adobe Pro XI fine
it works fine in Adobe Reader XI
it fails in Adobe Reader DC

where is the bug?

Conditions:

PDF is Portable Document Format. it should not depend on software i use
i do not have Adobe Pro DC license and not going to obtain one.

Report · Jan 22, 2016

I just tried this with Adobe Reader DC on Mac OS X:

MORE WEIRD STUFF

SAVE PDF WITH ADDED 4 PAGES FROM READER
OPEN IN ADOBE XI
SCROLL TO PAGE 7
Error reading (14)
Zoom jumps to 5983%

I cannot duplicate your problems. Here is what I did (all this on a Mac running OS X 10.10.5):

1. Open the file TEMPLATE_SPAWN_DC_ISSUE.pdf in Adobe Reader DC version 2015.009.20069

2. Click on the button "Add 4 Templates"

3. Save the file under a new name (TEMPLATE_SPAWN_DC_ISSUE_Saved.pdf)

4. Open the just saved file in Adobe Acrobat XI Pro version 11.0.14

5. Scroll through document -> All pages are correctly displayed, I can see the four spawned pages with the correct information on them

This does not mean that there is nothing wrong, it just means that it's not a problem that is easily reproducible. Based on your description, you have not used any other applications besides Adobe Acrobat XI Pro and Adobe Reader DC. How did you create the original PDF file? I noticed that the PDF file topic.pdf that you included in the ZIP file was created using Apache FOP. Did you use any non-Adobe application to create the original PDF file? If so, I would start over with a file that was only touched by Adobe software. In that case, it would be possible that a corruption in the original PDF file could cause strange behavior along the way. If you can verify this with just Adobe Acrobat and Reader, you are looking at a genuine bug, and there is unfortunately nothing we can do (remember, we are all users of Adobe's PDF technology, just like you). You would have to report it to Adobe using this page: Feature Request/Bug Report Form

Report · Jan 22, 2016

Thanks a lot.

1, Adobe Reader DC version 2015.009.20069 is not the latest.

As far as i i understand Problem was brought by latest update.

2. i created TEMPLATE_SPAWN_DC_ISSUE.pdf (18 kB) from scratch today in Adobe Acrobat XI Pro

You can find all at Dropbox - TEMPLATE_SPAWN_DC_ISSUE

Report · Jan 22, 2016

Looks like that Acrobat Reader DC and Adobe Acrobat DC doesn't like templates created by Acrobat XI.

Report · Jan 22, 2016

Acrobat DC like templates created by Acrobat XI.

It displayed properly

They got peculiar bug with spawning

Report · Jan 22, 2016

Create the template with Adobe Acrobat DC and there is no bug with spawning.

Report · Jan 22, 2016

I like PRO Xi better
I do not have money for DC
DC version 2015.009.20069 worked fine
latest DC update brought this issue
any other ideas?

Report · Jan 22, 2016

Did you report the bug?

Report · Jan 22, 2016

yes. but there is no way to track it. it is just a web form.

so i do not expect much

https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?MTC9H5

Report · Jan 22, 2016

Unfortunately, that's a limitation of Adobe's bug reporting system. However, I've been assured many times that Adobe staff is processing all input received via the bug reporting system.

BTW: I was able to reproduce the problem with a file created from scratch. So this definitely does not have anything to do with your specific file, or your system.

Report · Feb 16, 2016

There is a fix available for this bug. Go to Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update and download the "hot fix" patch.

Report · Feb 19, 2016

issue Looks fixed in 15.010.20059

Report · Jan 22, 2016

I just upgraded Reader DC, and sure enough, I can now see your problem. This is indeed a bug in both Acrobat DC and Reader DC with the newest build. You will have to report this as a bug with the link I've provided.

Weird bug with DC template spawning

1 Correct answer