What do you do when you get Error 1321 while downloading Acrobat Standard DC

[spitfire 2]

Help/support is no help.

[kglad]

Downloadable installation files available:

• Suites and Programs:  CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.7| 5.7.1|  4.4 | 3.6
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[spitfire 2]

Don't get your answer.  I've been trying to download Acrobat Standard DC and get the error 1321 message.  Now what?  I have already uninstalled Acrobat X and now have no application to open .pdf files.

[kglad]

are you seeing that error when downloading or after successfully downloading and when installing?

[spitfire 2]

When downloading, deep into it.  Last time, it was at 100%

[kglad]

attach a screenshot of that message.

[spitfire 2]

Here is a screenshot of the error message. 

I purchased a subscription on Aug. 26 or so, by the way.

[kglad]

that's not a download error.  that's an installation error.

are you installing an acrobat dc subscription or a purchased perpetual license?

[spitfire 2]

I purchased a one-year subscription on 8/26/16 with a Master Card.

[kglad]

quit your cc desktop app.

then right click the app>click 'run as administrator'.

[spitfire 2 · Accepted solution]

I did not see a cc desktop app.  I have successfully downloaded Acrobat DC.  I tried right-clicking the Setup dialog box but nothing happened.  So I just hit Retry the 3 or 4 times it came up.  I did the installation process using Internet Explorer rather than Firefox that I had been using.