when I get to creating adobe pdf nothing happens

[lauraf95063398]

I just bought a new computer with windows 10.  When I try to print to adobe pdf the creating box appears but nothing happens.  what do I need to do to fix

[Guest]

Hi ,

Please tell the dot version of Acrobat.

Also let us know the workflow.

Regards

Sukrit Dhingra

[lauraf95063398]

I don’t know what “dot” version means. I have Acrobat XI standard.

I think you mean by workflow.. I want to save a doc from the web to an adobe pdf rather than print it. I can do this in Explorer, but not Microsoft Edge

[Guest]

Hi ,

This feature is not supported in Acrobat Standard.

Please check this link.

Plans and pricing: Compare versions | Adobe Acrobat DC

Regards

Sukrit Dhingra

[Test Screen Name]

‌Sukrit, I wonder if I misunderstand. Do you say that the Adobe PDF printer in Acrobat Standard is not supposed to work?

[lauraf95063398]

When I try to print to a Adobe pdf-thereby creating a pdf file-I get to the screen, but it doesn’t download a pdf file. This works if I do the same in Explorer—using abobe pdf as a printer option, but not in Microsoft Edge.

[Test Screen Name]

I think I have seen other reports that for some reason printing to PDF from the Edge app fails. Sorry, I know that doesn't help. But it might be an Edge issue.