Why are the form fields blank when some of my customers open my forms

[Guest]

Why are the form fields blank when some of my customers open my forms

[try67]

What application are you using? What application are they using?

[Guest]

Hi ,

What OS are they working on and what OS are you working on?

Without relevant details it is hard to say.

Regards

Sukrit Dhingra

[George_Johnson]

My guess is they're opening them on a mobile device and the PDF viewer they're using doesn't have support for forms. This is common on iOS devices. If you flatten the form before sending it, the form fields will be converted to regular page contents and the information will be visible in most any PDF viewer. More information on flattening can be found here: UVSAR : Selective Flattener tool for Adobe Acrobat 8, 9 and X