Why are there gray boxes around text when scanning?

[dganzer1922]

When I scan a clean white document with black and red text, all the text is surrounded with gray boxes.  Any ideas?

[Lovekesh Garg]

We apologize for the issue you are facing.

Can you please share following details to help us identify and resolve the issue ASAP:

- Acrobat version

- OS detail

- Scanner detail

- 1 sample file where you are facing this issue(You can use https://cloud.acrobat.com/send  to share the file)

Thanks.