why can't I validate after upgrade even tough computer is connected to internet?

[johnr54684464]

Acrobat Xi upgrade was performed. When I tried to access Acrobat a serial number validation screen came up with a validate button. When validate button was clicked on I received a please connect to the internet and retry. I am connected to the internet. Does anyone have a solution?

[YatharthS]

Hi johnr54684464 ,

Please refer to this article :-  Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

Let me know how it goes .

Regards,

Yatharth