why did my box license expire after 1 year?

[randym98427112]

bought a box version of adobe acrobat pro dc and a year later the software is indicating that it is expired? aren't box licenses good for the life of the product?

[Moved from the general, non-support, all-of-Adobe forums lounge to a more product-specific support forum - moderator]

[Adorobat · Accepted solution]

Hi randym98427112

We are sorry for the inconvenience caused to you.

Please contact support here: Contact Customer Care​ , click Still need help? Contact us.

Thank You,

Shivam