Why does properties box for text grey out when trying to change size in text box?

[eastont38029083]

The box I am referring to is below listed as "Properties". For some reason, I cannot get the new text properties box (usually black and more modern looking) to pop up at all. It comes and goes at random times.

[JainAjay]

When in comment app, If you place the mouse cursor within the text box and do a Ctrl_E, you will see the new text properties box (black and modern looking)

[eastont38029083]

Hi, thanks for responding. I frequently use that command and it is still not popping up. Could this just be a bug I am experiencing?

[JainAjay]

What's the version you currently running with?

Help -> About Acrobat Pro DC -> version...

[JainAjay]

Also, are you seeing the "Aa" icon (enabled) at the end of the commenting tool bar when you double click on text field?

[eastont38029083]

I am running 15.017.20050 and yes. I do have the text properties enabled (there is a highlighted check mark next to it). it's still not coming up.

[eastont38029083]

I found where it's going...it's definitely not accessible to me thought. I cannot move the box or anything else. Even moving my screen does not change how I see it. Again, it does this off and on.

[chgboyd]

I'm having the same issue, as of yesterday. I'm suspecting it's some bug... but same exact issue.

Running on Mac OS X

Architecture: x86_64

Build: 15.17.20050.192152

AGM: 4.30.65

CoolType: 5.14.5

JP2K: 1.2.2.36712

[AshuMittal · Accepted solution]

Hi,

We have released an update today that fixes the Properties Toolbar issue and you can now continue to use it outside the Commenting app as well. Please open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-02-2016.html

Please let us know how it goes.

Thanks,

-ashu