windows 10 can't create pdf via Acrobat XI printer

Report · Aug 06, 2016

I own Acrobat XI Pro which was working fine under Windows & Pro but after a recent upgrade to Windows 10 I find I cannot create PDF files any longer from at least MS office Apps and Eudora 7 (maybe from no app but these are the only apps I have tried printing from so far.) I see two printers one named Acrobat and the other Convert to Acrobat. If I select either and hit print I see the Disk light blinking for a couple of minutes but no PDF file is displayed and I cannot find any created today using the Windows search capabilities. If I hit preview before printing in Eudora I see a PDF image of the message I want to print with headers as expected but when I hit print it just closes the popup preview window and no file is created.

I tried completely uninstalling and reinstalling Acrobat XI but it did not rectify the situation.

Any advice or a fix for this problem will be much appreciated.

Thanks.

Report · Aug 07, 2016

That's something very strange. Acrobat installs a printer called "Adobe PDF". It does not and never has (so far as I know) create printers called "Acrobat" or "Convert to Acrobat" (Adobe would never use a name like "Convert to Acrobat", surely, it's nonsense.

So these printers may be from somewhere else, and I would be a little worried about them.