Windows 10pro update and microsoft office 365 2016 version

Report · Feb 24, 2016

4 days ago I upgraded to windows 10 pro from windows 7 pro. I have been using adobe acrobat DC pro for several months now. It appears that some updates 3 days ago were done by windows.

I have been using Excel spread sheets as workbook, I then go to file, then to (save as Adobe PDF) this feature I have using on regular basis where I can save multiply pages in one hit and some days I might use it 10 to 12 times a day. Any how today I went to do the same thing and now I have issues between the 2 programs.

It goes to save the file as a PDF but then comes up with excel has encountered an error and needs to re save the file, to which it doesn't. I have tried to the repair feature in Acrobat but when it goes to the 2nd stage it says approximately 16 mins to go then drops out all together.

Also I have to now go to developer in excel, then turn the PDF add on for the feature to come up on the tool bar, I need to this every time I open up excel. never encounter this beforehand. I haven't tried word or any other office software but I bet it will the same issue.

Has anyone else encountered the same issues and did removing Acrobat DC Pro and then reinstalling help. ???

Report · Feb 27, 2016

Hi michaelw47219526,

This is a known issue and our team is working on it .

Please refer this KB doc : https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html

Regards,

Meenakshi

Report · Feb 29, 2016

Thanks for the reply, I know about the link information. hoping that the issues is fixed quickly. Very frustrating not being able to use the feature are designed.