windows 7 Pro, acrobat XI, word 2010, word document will not convert when drag and drop to combine files into pdf

[rickiej3682912]

In past several weeks, acrobat X started kicking out error message when trying to combine word docs into pdf file by drag and drop.

I can open the individual word doc, select the acrobat tab and select create pdf just fine.

However if I try to drag the word doc into the "combine files into pdf" box I get "error during processing of file"  and  "encountered unidentified error" messages. 

My IT dept uploaded XI and still has same issue.

[AadeshSingh]

Hi rickiej3682912​,

Is this issue only with the Word files?

Make sure that the Word file are not open or in use while converting the document.

What happens when you select multiple Word files and right click to Combine them in Acrobat?

Have you tried uninstalling & reinstalling the Word application?

Regards,
Aadesh