With Windos 8.1, Acrobat 11.0.15 and MS Office 2013 not working together - freezes computer??

Report · Mar 18, 2016

Using Acrobat 11.0.15 with MS Word, trying to create a PDF. Message in Word is "There are issues with the PDF Add-in". I've reinstalled Acrobat and MS Office 2013. Every time I attempt to create the PDF file out of the word doc, my computer freezes, and I must force a shut-down. Can anyone help?

Report · Mar 18, 2016

Hi ,

Try to repair Acrobat once.

Does this happen with other files as well?

Regards

Sukrit Dhingra

Report · Mar 19, 2016

Hi Sukrit,

Thanks for responding! 99% of the time I convert Word docs to PDF, but I took your suggestion and tried converting a small PNG graphic file and it worked perfectly. Then I tried a MS Office Excel file, 580 KB, and it also froze my computer. It seems the DLL file add-in for office may not be working right, not sure. By the way, I did try repairing Acrobat a couple of times directly from the program, and finally a repair from the Control Panel. Don't know if that matters. Any suggestions?

Report · Mar 23, 2016

Sukrit,

Where are you? I responded to you, but have not had a response from you to my last response. Getting very desperate! Need help with my problem. Please respond.

David