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I have installed the complete brother driver/software on 2 different Windows 10 PCs and get the exact same result. The printer prints just fine and communicates. However Acrobat crashes when I try to scan from Acrobat X. I have 3 other Brother printers setup on the same PCs and can scan ok from them.
Hi rjory10 ,
Would like to inform that this problem may be due to compatibility issues of Acrobat X , as its not compatible with Win 10.
Refer to this article :- Adobe Acrobat system requirements
However, you may try these steps :-
Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.
Then open Acrobat, navigate to Help menu & repair the installation.
Refer to this article :- Troubleshoot Windows system errors, freezes | Adobe software
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Hi rjory10 ,
Would like to inform that this problem may be due to compatibility issues of Acrobat X , as its not compatible with Win 10.
Refer to this article :- Adobe Acrobat system requirements
However, you may try these steps :-
Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.
Then open Acrobat, navigate to Help menu & repair the installation.
Refer to this article :- Troubleshoot Windows system errors, freezes | Adobe software
Regards,
Yatharth
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I have near the same issues. I am using Adobe Acrobat X Pro with my TW-Brother MFC-L5850DW LAN. I am running Windows 8.1. I get to scanning, it doesn't even scan one page before I get an error message that Adobe has stopped working. When it does this, and I try to scan again, Adobe can't find that printer.
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Acrobat X is an older version, which was expired last year.
Please try trail version of latest acrobat from Download Adobe Acrobat free trial | Acrobat Pro DC and run same workflow you are using.
Also please update drivers of scanner and try some solution available under:
Troubleshooting tips for scanner issues when using Acrobat
Thanks.
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This still happens to me and I'm using Adobe Acrobat Pro DC Version 2017.009.20044. Very annoying after I scan a 20 page document to receive an error and automatic closing of Adobe DC.
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Same here, Acrobat Pro is no better with windows 10 and Brother MFC L6700 and MFC 8950 DW. Solutions or find a different PDF application?
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I am having this problem with Acrobat Pro DC, Windows 10 Professional, and a Brother MFC-J6935DW. Sometimes after three or four scans it works and doesn't crash.