Acrobat XI Pro closes after a few seconds

Jun 29, 2016

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My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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Acrobat XI Pro closes after a few seconds

Jun 29, 2016

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My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

TOPICS
Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

Views

34.5K

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Jun 29, 2016 0
Adobe Employee ,
Jun 29, 2016

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Hi mariec17384247

Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

Regards,

Yatharth

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Jun 29, 2016 0
Jun 29, 2016

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Please disregard this question I finally got chat support to help me.  They removed the SL folders so I would have to re-activate and everything seems to work

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Jun 29, 2016 1
Jun 29, 2016

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Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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Jun 29, 2016 0
Feb 08, 2020

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Regarding the help page referenced just above. The article says to rename the files, but doesn't say what to use for the new name (what to rename it TO). I tried just clicking rename and pressing [Return] but that did not help. Please advise, J.Rock

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Feb 08, 2020 1
Mar 05, 2020

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Yes, they are totally inconsequent...

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Mar 05, 2020 0
Apr 15, 2020

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Does anyone have the answere?

I tried reaching out to adobe customer support, no help there.

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Apr 15, 2020 0