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Hello there,
I have just purchased a new mac running on OS X El Capitan and noticed that some of my Adobe products have issues or do not transfer properly to this OS platform. I am using "Adobe CS5 Premium" and "Adobe Acrobat 9 Pro" and have come across the 2 following issues thus far:
1. Adobe Illustrator CS5 crashes every time I use the eyedropper tool. Any suggestions on how to fix this issue? Not sure yet what other issues I will encounter as I have yet to test all the software included in the CS5 Premium package.
2. Also, when I bought the "Adobe CS5 Premium" package for use with Design/Web, it included "Adobe Acrobat 9 Pro", for which I also have the product serial number (shown as registered in my Adobe account). I downloaded it from the following Adobe downloads site: https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html and it will not open at all (I realize it is an older version). Any suggestions regarding fixing this or providing me with a link to an upgrade that would work in tandem with the CS5 on El Capitan OS X platform?
Thanks in advance to anyone that cares enough to provide helpful solutions to the above.
E
Hi e999999999,
Acrobat 9 is not compatible with Mac OS El Capitan Adobe Acrobat system requirements.
Make sure you are using Acrobat in a compatible environment to make it functional.
Regards,
Aadesh
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CS6 and earlier programs have not been tested and will not be updated to run on Mac El Capitan
-which means that you try to use CS6 and earlier at YOUR risk of having problems
Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)
-also a TEMPORARY security change https://forums.adobe.com/thread/2039319
-and more on gatekeeper https://support.apple.com/en-au/HT202491
There are known problems with Mac 10.11 El Capitan and old programs
-Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html
-See reply #5 in https://forums.adobe.com/thread/1965850 for several solution links
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Hi e999999999,
Acrobat 9 is not compatible with Mac OS El Capitan Adobe Acrobat system requirements.
Make sure you are using Acrobat in a compatible environment to make it functional.
Regards,
Aadesh
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I had the same problem. I was able to get around the crashing issue by _not_ checking the option to print to PDF from applications, and use the Safari plugin. These came up in a dialogue box during the installation process after entering my system password to proceed. I have CS5 working, including Acrobat 9 Pro.
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Thanks, this worked for me too.
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Adobe Acrobat 9 Pro works with El Capitan--in fact, I'm running v9.5.5 on 10.11.6 El Capitan.
Hardware: Late 2011 17" MacBook Pro, 2.5GHz Intel Core i7, 16GB ram, 1TB HD (more than half empty).
2 days ago I erased the HD and did a clean install straight to 10.11.6 El Capitan (10.10.5 Yosemite was previous). I migrated everything except Applications from a bootable clone. I installed CS5 Design Standard and updated each component:
Photoshop 12.0.4
Illustrator 15.0.2
InDesign 7.0.4
Bridge 4.0.5
Extension Manager CS5 5.0.3
Camera Raw CS5 6.7
Media Encoder CS5 5.0.1
I temporarily disabled Security & Privacy settings in System Preference (open from "Anywhere").
After installing CS5 I ran the various updates which were downloaded 2 years ago from Adobe's servers (the version numbers you see above.) The updates ran without a hitch.
After launching Photoshop I attempted to run further updates via the Help menu, but if I remember correctly only 1 or two of the many listed updates passed, the rest failed.
After installing Adobe Acrobat 9 Pro (at some point there's an option to install Adobe PDFViewer Safari Plugin, DECLINE!), I updated via Help > Check for Updates. It worked! Running v9.5.5.
So far Photoshop, InDesign, Acrobat and Bridge launch and Quit without incident. I created test files, saved them, close them, reopened them, so far so good. Illustrator however did crash when I Quit the program. But it opened a large layered AI file, it saved as, closed it and reopened it. Admittedly I hardly did anything in only 5 min of testing, but It seems to work--except for Quitting, which crashes.
Also, Suitcase Fusion 5 (v16.2.6) seems to work with 10.11.6 El Capitan. The error message "An incompatible version of the plug-in framework" might be benign. Only 5 min of use, but so far Fusion 5 and CS5 launches on 10.11.6 El Capitan.
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It's an install issue. Here's how I finally solved it after months of frustration.
By the way, I didn't discover this, read it on some obscure blog post. Others have felt our pain.