Adobe Reader freezes most of the time when i want to send a mail to someone

New Here ,
Sep 24, 2019 Sep 24, 2019

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English:
Can you help me?
A customer of ours has a problem with Adobe reader.
Suppose the customer would use the Adobe reader for a week, so 7 days, it would fail 4 times if not more.
What happens is that when he starts adobe and then opens a file and when he wants to send it by mail and when he fills in the correct email address.
And when he clicks on send, it gets stuck every time.
It looks like the screen is frozen.

 

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Nederlands:

Kunt u mij helpen?

Een klant van ons heeft een probleem met Adobe reader.
Stel de klant zou een week van 7 dagen Adobe reader gebruiken dan zou het 4x uitvallen, als het niet meer is.
Wat er dan gebeurt is dat als hij adobe opstart en dan een bestand opent en als hij dan via de mail wilt versturen en hierna vult hij de desbetreffende email adres in.
Als hij dan op verzenden klikt dan loopt hij telkens vast.
Het lijkt alsof het scherm bevroren is.

 

 

TOPICS
Acrobat SDK and JavaScript, Comment review and collaborate PDF, Crash or freeze, Create PDFs, Edit and convert PDFs, General troubleshooting, How to, PDF forms, Standards and accessibility

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Engaged ,
Sep 24, 2019 Sep 24, 2019

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You would probably have better luck asking in the General Troubleshooting forum for Reader. This is the Accessibility and Standards forum for Acrobat. Topics for discussion here generally involve optimizing PDFs for people who use assistive technology such as screen readers. 

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New Here ,
Oct 06, 2019 Oct 06, 2019

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Hi, thanks for the reply.

But where do i find the General Troubleshooting form?

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