An error occurred during the submit process. Cannot process content type text/html; charset=utf-8

New Here ,
Nov 18, 2019

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Hi all,

 

I am seeing the following error when submitting a pdf:

"An error occurred during the submit process. Cannot process content type text/html; charset=utf-8"

 

The error is only occuring on a couple of client machines and most machines are successfully displaying an html page on submission.

 

I am using the lastest version of adobe reader when trying to submit. 

 

When using fiddler everything seems fine with the submission and response.

 

I think Adobe Reader is recieving the html response correctly, but doesn't know how to handle it and I am not sure why.

 

I suspected the issue may be a permissions issue. I've tried adjusting every setting I could find in the secruity (enhanced) settings, but nothing has worked. I've attached an image of the current security (enhanced) settings.

Enhanced Security.png

 

Does anyone know what may be causing this issue or have any suggestions on what I could try next?

 

Thanks,

mklingberg1

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

TOPICS
Acrobat SDK and JavaScript, General troubleshooting, PDF forms

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An error occurred during the submit process. Cannot process content type text/html; charset=utf-8

New Here ,
Nov 18, 2019

Copy link to clipboard

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Hi all,

 

I am seeing the following error when submitting a pdf:

"An error occurred during the submit process. Cannot process content type text/html; charset=utf-8"

 

The error is only occuring on a couple of client machines and most machines are successfully displaying an html page on submission.

 

I am using the lastest version of adobe reader when trying to submit. 

 

When using fiddler everything seems fine with the submission and response.

 

I think Adobe Reader is recieving the html response correctly, but doesn't know how to handle it and I am not sure why.

 

I suspected the issue may be a permissions issue. I've tried adjusting every setting I could find in the secruity (enhanced) settings, but nothing has worked. I've attached an image of the current security (enhanced) settings.

Enhanced Security.png

 

Does anyone know what may be causing this issue or have any suggestions on what I could try next?

 

Thanks,

mklingberg1

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

TOPICS
Acrobat SDK and JavaScript, General troubleshooting, PDF forms

Views

826

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Nov 18, 2019 0
Most Valuable Participant ,
Nov 18, 2019

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Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

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Nov 18, 2019 0
New Here ,
Dec 04, 2020

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What should the response be then ?

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Dec 04, 2020 0
Most Valuable Participant ,
Dec 04, 2020

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FDF is the correct response format. Your JavaScript can process it and set fields if required.

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Dec 04, 2020 0
Adobe Community Professional ,
Dec 05, 2020

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Here's a simple FDF that will cause Acrobat to display a friendly message to the user

 

%FDF-1.2
1 0 obj 
   <</FDF 
      <</Status (Submit was Successful)>>
   >>
endobj
trailer << /Root 1 0 R >>
%%EOF

 

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Dec 05, 2020 0
Adobe Community Professional ,
Nov 18, 2019

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Can you post a screen shot of the error message?

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Nov 18, 2019 0
New Here ,
Nov 21, 2019

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2019-10-25_14-38-35.png

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Nov 21, 2019 0