An error occurred during the submit process. Cannot process content type text/html; charset=utf-8

New Here ,
Nov 18, 2019 Nov 18, 2019

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Hi all,

 

I am seeing the following error when submitting a pdf:

"An error occurred during the submit process. Cannot process content type text/html; charset=utf-8"

 

The error is only occuring on a couple of client machines and most machines are successfully displaying an html page on submission.

 

I am using the lastest version of adobe reader when trying to submit. 

 

When using fiddler everything seems fine with the submission and response.

 

I think Adobe Reader is recieving the html response correctly, but doesn't know how to handle it and I am not sure why.

 

I suspected the issue may be a permissions issue. I've tried adjusting every setting I could find in the secruity (enhanced) settings, but nothing has worked. I've attached an image of the current security (enhanced) settings.

Enhanced Security.png

 

Does anyone know what may be causing this issue or have any suggestions on what I could try next?

 

Thanks,

mklingberg1

TOPICS
Acrobat SDK and JavaScript, General troubleshooting, PDF forms

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correct answers 1 Correct Answer

Most Valuable Participant , Nov 18, 2019 Nov 18, 2019
Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

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Most Valuable Participant ,
Nov 18, 2019 Nov 18, 2019

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Acrobat Reader, stand-alone outsiders broswer, contains no HTML engine and cannot show an HTML response. 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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What should the response be then ?

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Most Valuable Participant ,
Dec 04, 2020 Dec 04, 2020

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FDF is the correct response format. Your JavaScript can process it and set fields if required.

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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Here's a simple FDF that will cause Acrobat to display a friendly message to the user

 

%FDF-1.2
1 0 obj 
   <</FDF 
      <</Status (Submit was Successful)>>
   >>
endobj
trailer << /Root 1 0 R >>
%%EOF

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

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Can you post a screen shot of the error message?

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Nov 21, 2019 Nov 21, 2019

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2019-10-25_14-38-35.png

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