I am trying to make and accessible PDF and when I ran the full check, the message "character encoding failed" came up. When I clicked on it, it showed "word" a bunch of times. Can anyone tell me how to fix this?
Hi Sheilah, sorry I do not know of a way to fix this problem in a PDF. Best bet - if you have access to the source document - is to recreate the PDF. Desperate last resorts you might try include converting the PDF to Word then back to PDF or (cringe) refrying - that is printing the PDF to PDF.
I just had the same problem, and it was suggested to replace the characters in Acrobat through Edit PDF (which is not the solution if fonts are missing), or to add Actual Text in the <P> tag, which is good for the readers, but will not pass the PAC 3 checker or CommonLook. So - original file fix is still the best.