Color format not supported?

[Guest]

When using a Mac and trying to create a PDF from a scanner, I receive the following error message: "The Selected Color Format is not supported." How does this get resolved?

[Adorobat]

Hi rinak44221584,,

Could you please let us know Mac version?

What is the version of Acrobat installed on your computer?

Also, please visit this link which discusses the same topic :

The Selected Color Format is not supported

https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html 

-scroll down the page to the bottom ,try to perform the steps given under Scanning section.

Thank You,

Shivam

[ajhansen]

I have the same issue.

I'm running MacOS X Sierrre 10.12

I have the issue in Acrobat with the following version information:

Architecture: x86_64

Build: 15.20.20039.203716

AGM: 4.30.66

CoolType: 5.14.5

JP2K: 1.2.2.37137

My printer is an Epson XP-860 with original Epson software installed.

Tried multiple setups, bonjour detection, AirPrint etc.

[Adorobat]

Hi ajhansen

I have sent you a private message, please respond to that message.

Thank You!

Shivam

[ALEXIS5CFB]

Hi Adorobat,

I have the same issue.

I am running MacOS Big Sur 11.6

Adobe Acrobat Pro DC 2021.007.20096

My printer is a HP Smart Tank 530

Scans text and black & white but not color. Tried with the HP Smart software and works perfectly.

[zachariasd92488880]

I stille have the same problem with iMac retina 5k 20230 and macOS Big Sur 11.1 with HP Officejet Pro 9012. In the steps Adorobat suggested there is in the menu Preferences - Convert to PDF only the possibility to change sttings in BMP, JPEG, PCX, PNG, PostScript/EPS and TIFF and not any driver. It drives me crazy, because I want to scan efficiently my family archive to ADOBE portfolio's.

Please give me advise

Zacharias