dynamic stamp displaying wrong user name

New Here ,
Sep 13, 2016

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I have a user who uses the Approved dymanic stamp.  She had some trouble with her install so we uninstalled and reinstalled it.  Since then, when she uses the Approved stamp, it puts someone else's name on it.  This other user as never used this particular machine and we can't get rid of it.  If someone else does sign into the machine, the stamp is correct.  Others have found an 'Edit Identity' button, but when I right-click on the stamp, I don't have that.  Ideas?  Thanks!

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Acrobat SDK and JavaScript, Comment review and collaborate PDF, Windows

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dynamic stamp displaying wrong user name

New Here ,
Sep 13, 2016

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I have a user who uses the Approved dymanic stamp.  She had some trouble with her install so we uninstalled and reinstalled it.  Since then, when she uses the Approved stamp, it puts someone else's name on it.  This other user as never used this particular machine and we can't get rid of it.  If someone else does sign into the machine, the stamp is correct.  Others have found an 'Edit Identity' button, but when I right-click on the stamp, I don't have that.  Ideas?  Thanks!

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Acrobat SDK and JavaScript, Comment review and collaborate PDF, Windows

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Sep 13, 2016 0
Adobe Community Professional ,
Sep 14, 2016

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If you're able to change the name on one of the comments, you can then select the "Make Properties Default" checkbox. You may need to deselect the following first: Edit > Preferences > Commenting > Always use Log-in Name for Author name

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Sep 14, 2016 0
New Here ,
Sep 15, 2016

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No, this doesn’t work. One thing I forgot to add yesterday, if someone else signs into the Banking machine, it’s all fine. It’s something between these 2 users. Thanks.

Robyne-

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Sep 15, 2016 0
Adobe Community Professional ,
Sep 15, 2016

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Sorry about my earlier reply, I misread your question and was thinking about something else.

You'll likely clear this up by setting the following preference to what you want to use: Edit > Preferences > Identity > Name

If this doesn't work, post again.

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Sep 15, 2016 1
New Here ,
Sep 15, 2016

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No, this doesn’t work, either. When we change the Identity on one machine, it changes it on both – that’s my whole issue. If I post again, I have to start all over with support!

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Sep 15, 2016 0
Adobe Community Professional ,
Sep 15, 2016

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By post again, I just meant reply in this thread like you just did.

When you examine the script that one of the dynamic stamps that come with Acrobat use, you see the the name that gets applied comes from either identity.name or Collab.user. If you open up the interactive JavaScript console by pressing Ctrl + J and then enter the following line of code:

Collab.user

and then press Ctrl + Enter when the cursor is on that line, what does it show?

Then do the same for this line of code:

identity.name

And finally, this one:

identity.loginName

The name that you're seeing is one of these, but which one?

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Sep 15, 2016 0
New Here ,
Sep 15, 2016

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Sorry! It’s a little frustrating! Can you tell me where the Identity information comes from? Because when I re-installed it, it didn’t enter anything there and it’s not my information.

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Sep 15, 2016 0
Adobe Community Professional ,
Sep 15, 2016

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Also, when checking the value of Collab.user, be sure to have a file open, preferably one that you just stamped that shows the incorrect name.

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Sep 15, 2016 0
Adobe Community Professional ,
Sep 15, 2016

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The identity information is set in the user preference I mentioned earlier. The user is normally prompted for it the first time they place a stamp, but it can always be changed in the identity preference settings.

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Sep 15, 2016 0
New Here ,
Sep 15, 2016

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So if you’re not prompted for it, where does it come from? Because the user wasn’t prompted for it the first time she tried to use a stamp. Is there a config file somewhere locally I can change?

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Sep 15, 2016 0
Adobe Community Professional ,
Sep 15, 2016

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As I mentioned earlier, it comes from: Edit > Preferences > Identity

Have you performed the tests I suggested?

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Sep 15, 2016 1
New Here ,
Sep 20, 2016

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Do you have any other ideas on this? I’ve also tried uninstalling and downloading fresh install files from the Adobe website.

Robyne-

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Sep 20, 2016 0
Adobe Community Professional ,
Sep 20, 2016

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If you perform the tests I suggested and report the results, it would be helpful.

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Sep 20, 2016 0
New Here ,
Sep 20, 2016

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Sorry, I thought I’d responded. I don’t get anything by pressing CTL-J. Nor could I find anything online as to another path to get to the scripting window.

Robyne-

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Sep 20, 2016 0
Adobe Community Professional ,
Sep 20, 2016

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Does the machine in question have Reader, Acrobat Pro, or Acrobat Standard installed?

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Sep 20, 2016 0
New Here ,
Sep 20, 2016

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DC Standard

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Sep 20, 2016 0
Adobe Community Professional ,
Sep 20, 2016

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After placing a stamp, are you able to right-click it and select Properties and then select the General tab? If so, try changing the Author name to what you want and then select the "Make Properties Default" check box.

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Sep 20, 2016 0
New Here ,
Sep 29, 2016

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When I do this, the author’s name is correct for the user who’s signed in but the wrong name still appears on the Stamp. Would it be possible for you, me, and the user to find a time where you can WebEx in and look at this?

Robyne-

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Sep 29, 2016 0
Most Valuable Participant ,
Sep 29, 2016

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Sorry, I'm not going to do that. And the change I described will only affect new comments, not pre-existing ones.

If the stamp is set up to use the Login Name value from the Identity preferences then solution is to either edit the stamp's code or login under a new Windows account, with the correct user-name.

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Sep 29, 2016 0
New Here ,
Sep 29, 2016

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I can edit it all day long. I can change it for the user but it also changes it for a second user who uses a different machine.

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Sep 29, 2016 0
Most Valuable Participant ,
Sep 29, 2016

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If you edit the code to use the Name property instead of the Login Name then each user could adjust it to include their own name and you won't need to have multiple versions of the same stamp.

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Sep 29, 2016 0
New Here ,
Sep 29, 2016

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I’ve tried all of that. When User 1 changes her information, it changes it on both machines. If User 2 changes it back, it also changes it on both machines. The only thing they have in common is they’re both licensed under the same Adobe ID.

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Sep 29, 2016 0
Most Valuable Participant ,
Sep 29, 2016

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That's very very strange. I can't help you further without seeing this stamp, though.

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Sep 29, 2016 0
New Here ,
Sep 29, 2016

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It’s just the Dymanic out of the box ‘Approved’ stamp. What do you need to see and I’ll screen shot it all.

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Sep 29, 2016 0
Most Valuable Participant ,
Sep 29, 2016

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What I don't get is how changing the value on one computer can affect the other one. It's pretty much impossible...

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Sep 29, 2016 0
Most Valuable Participant ,
Sep 29, 2016

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Yeah, send screenshots of what you're talking about, exactly.

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Sep 29, 2016 0
New Here ,
Sep 29, 2016

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I don’t get it either – that’s why I contacted you! I’ve uninstalled and reinstalled. Reinstalled from files I saved to the network and reinstalled from fresh files from your site. One other thing, if a 3rd person signs in, the stamps work like they’re supposed to. It’s just these 2 users. So let me get these screen shots.

Robyne-

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Sep 29, 2016 0
Most Valuable Participant ,
Sep 29, 2016

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Just to clarify, I'm not "Adobe". Just a fellow-user of their software, like yourself...

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Sep 29, 2016 0
New Here ,
Aug 27, 2020

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Go to Edit- Preferences- Indentity:  Enter Name, etc....should be good to go

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Aug 27, 2020 0