File types are not supported xlsx & pptx

[arl18130362]

I have added the both files types (xlsx, pptx) in s_code.js. But It isn't shown in the download file download report. Why it is not showing is there is any changes want to be added in other files. please help on this.

s.linkDownloadFileTypes="exe,zip,wav,mp3,mov,mpg,avi,wmv,pdf,doc,docx,xls,xlsx,ppt,pptx"

[try67]

This is very enigmatic... What is your code doing, exactly?

What application are you using? What OS?

[arl18130362]

Thank you so much for your reply. I have provided more detail below, please help on this.

I'm using Adobe Analytics (Omniture) tool for File Downloads helps us to understand how often your visitors download files from our site. Our system hosted in a Weblogic server with Linux OS. I followed same troubleshoot step as mentioned in below link.

https://marketing.adobe.com/resources/help/en_US/reference/reports_file_downloads.html

What are those files added already in the s_code.js file those are showing the instance's values in a file downloads report. But file downloads report does not show newly added file types xlsx and pptx.

[Thom Parker · Accepted solution]

This is the Acrobat JavaScript forum.  I believe you have posted in the incorrect place.

[arl18130362]

Yes. I have used incorrect forum. I posted my question in the correct forum Adobe Analytics .

Thanks.

[Bernd Alheit]

Why do you post this question in the forum for Adobe Acrobat?