Fill and Sign not working in IE

New Here ,
Feb 01, 2016 Feb 01, 2016

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Fill and Sign is not working when I open a PDF link in Internet Explorer. Is there a reason for this? It was working fine just last week.

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Acrobat SDK and JavaScript, PDF forms, Windows

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Adobe Employee , Jan 08, 2018 Jan 08, 2018
You are NOT using the Fill & Sign tool in the Adobe Document Cloud - you are opening a PDF in the Adobe Acrobat or Adobe Acrobat Reader plugin in IE11 and the Fill & Sign tool in Acrobat/Reader does not support being used in a web browser like that, you can use it in Acrobat/Reader in a downloaded PDF file, or in the Document Cloud.  I can not say why it would have worked previously but the error message shown is expected for this case.Thanks,Josh

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Adobe Employee ,
Feb 02, 2016 Feb 02, 2016

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Hi cathyf50085961 ,

Would like to know are you getting any message while working on the document.Is this happening with all the files .

Please check with the different browser . And also try to save the file on hard drive then check Fill & sign is working on that saved file or not .

Regards,

Yatharth

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New Here ,
Feb 02, 2016 Feb 02, 2016

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Fill and sign works when downloaded, but not in browser. I have tried different files, same issue. There is no security on the PDF. The message I get when working on a PDF in IE says "Fill and Sign is not available in browser. Please download." However, this was working before.

Chrome never worked before. Firefox does not work when I tested it last night. But it was working before in IE.

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Adobe Employee ,
Feb 17, 2016 Feb 17, 2016

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Hi Cathy;

What version of Internet Explorer are you using?  It sounds like you are using the Adobe Reader or Adobe Acrobat plugin in the web browser and then using the "Fill & Sign" tool in Acrobat/Reader which when you click the tool is saying that it is not available in the browser - is that correct?  If that is the case Fill & Sign supports IE10 and later.

Thanks,

Josh

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New Here ,
Jan 05, 2018 Jan 05, 2018

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HI I am using IE11 it is still showing not in browser

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Adobe Employee ,
Jan 05, 2018 Jan 05, 2018

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Can you post a screen shot of what you see?  Fill & Sign in the Document Cloud should work great in Chrome (probably the best), and also in Firefox.  IE11 is supported but IE10 is not, so if your browser is set to emulate IE10 for any reason then Fill & Sign would not work, but it is supported in IE11...  You can use the other Document Cloud services but when you click on the Fill & Sign tab you get an error message, or when you try to upload a document?

Thanks,

Josh

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Adobe Community Professional ,
Jan 05, 2018 Jan 05, 2018

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The OP doesn't use the online service.

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Hi Josh,

Please see the screen shot, I want to edit this document in IE11 and upload back to the internal site.

Also I'm not able to edit in the same browser

Windows 10 is my OS and DC 18 is my current version.

CMX ISSUE IE11 ACroDC18.PNG

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Adobe Community Professional ,
Jan 06, 2018 Jan 06, 2018

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The screenshot is correct.

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Le me know the solution

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Adobe Community Professional ,
Jan 06, 2018 Jan 06, 2018

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There is no solution for this.

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Then Is it possible to edit the documents online with IE11 ??

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Adobe Community Professional ,
Jan 06, 2018 Jan 06, 2018

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I don't know.

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New Here ,
Jan 06, 2018 Jan 06, 2018

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If I download the file I can make any changes with Acrobat DC but I cannot edit in browser all browser having the same issue

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Dear Acrobat Team,

Let me clear one thing, Is it possible to edit the document with IE11 or any other browser while working on internal organization website's.

In windows 7 I can edit this same file but when I upgraded to windows 10 am facing this kind of editing problem.

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Adobe Employee ,
Jan 08, 2018 Jan 08, 2018

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You are NOT using the Fill & Sign tool in the Adobe Document Cloud - you are opening a PDF in the Adobe Acrobat or Adobe Acrobat Reader plugin in IE11 and the Fill & Sign tool in Acrobat/Reader does not support being used in a web browser like that, you can use it in Acrobat/Reader in a downloaded PDF file, or in the Document Cloud.  I can not say why it would have worked previously but the error message shown is expected for this case.

Thanks,

Josh

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New Here ,
Oct 29, 2019 Oct 29, 2019

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Can someone tell me why all of sudden fill & sign is double writing over when I try to print or save

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