I bought Acrobat DC Pro from Best Buy. I received a redemption code and located my serial number. When I try to install Acrobat I am told I am using and invalid serial number. Help!

[mlhightree]

I bought Acrobat DC Pro from Best Buy.  I received a redemption code and located my serial number.  When I try to install Acrobat I am told I am using an invalid serial number.  What do I do now?  Help!

[Adorobat · Accepted solution]

Hi mlhightree ,

Please visit this link :Redemption code help .

Let us know if you face any issue.

Thank You!

Shivam

[susanw86416197]

I have tried these links and it still says invalid code

[Test Screen Name]

Did you buy the student version? Does the best buy package use the words "redemption code", or does it use "serial number" or does it use "product code" or something else?

[susanw86416197]

No I bought the full retail version and it only had a card with instructions to login to adobe register the redemption code to get the serial number for installing. My computer doesn’t have a CD-ROM drive so I was attempting to download the installer and needed the serial number. Bestbuy gives you a serial number when purchasing but it’s invalid also

[Test Screen Name]

Ok, you may have downloaded the wrong installer, there are several similar ones. Is this package described as "Acrobat Pro 2017", as "Acrobat Pro 2015" or somethnig else? Mac or Windows?

I don't think I understand that best buy gave you a serial number yet you're trying to use a redemption code. Did you get both of these inside the same package?

[susanw86416197]

I purchased 2017 adobe acrobat pro. I didn’t find the installer for it just the 2015 version. The package only had the redemption code inside. The paperwork from bestbuy listed a serial number neither of which works.

[Test Screen Name]

You can’t use the 2015 product instead.

[Test Screen Name]

Here are the Acrobat 2017 (permanent license) installer files:  

Download Acrobat 2017

[susanw86416197]

AND we are right back to the start. No serial number to install with. The redemption code which was in a sealed adobe acrobat 2017 Pro box (provided by adobe) does not work therefore the installer will not install. the code issues the serial number. Clearly this model is not working well for adobe.

[susanw86416197]

I am going to back to BEST Buy and they will either install this or take this software back as I have no more time for this!

[Test Screen Name]

Actually never heard of redemption code failing. I assume you are trying it from INSIDE your account details on http://www.adobe.com/, not when it asks for a serial number.... that's all I can think of.

[susanw86416197]

Of course I am following the very little directions given. I see threads all through this forum where the code fails.

[brendak65432198]

I bought Adobe Acrobat 9 Pro a few years ago from Challenger. I'm now migrating from my old laptop to the new laptop. When I tried to install the disk into the new laptop with serial no. It says that the serial no. is invalid. Please advise. Thank you.

[bethb57916618]

I am attempting to install Adobe Pro XI onto a new mac computer and it keeps telling me that my serial number is invalid. Can anyone help? I've deactivated it on my old computer.

[try67]

What is the exact text of the error message? Did you purchase the application directly from Adobe? If not, did you register it with them?

[joanywhere]

I bought the software from amazon uk. I cannot remember many details as this was 2014 but I believe it was registered properly. At least the software was working properly with the activated serial number since

[joanywhere]

The exact message is:

Invalid Serial Number. This is not a valid serial number.

Please go back and re-enter your serial number.

[try67]

There's a big difference between it being registered properly and it working (or even activating). If it was registered under your name then it should be a valid product. In that case your best chance is to contact Adobe Customer Care directly and sort this issue with them.

If you never registered it and it's now reporting the serial number is not valid then if you bought it from a reputable seller you should ask them to sort out the problem or refund you. If they refuse report them to Amazon.

[heatherg98288949]

I am trying to install Adobe Acrobat Pro DC 2015 release on my surface. I have the CD-ROM, but no CD drive, so I am trying to install via the website. After downloading the installer, I enter the serial number clearly indicated on the package and get an error message "Invalid Serial Number." The license I have was for MacOS. Can it be transferred to my surface?

[Test Screen Name]

No, it can't be transferred. Based on past experience you might be able to upgrade to DC 2017 and switch platform. You MUST go through Adobe sales, you can't do this online or through resellers.