I can Submit a from created from Adobe Acrobat Pro DC but cannot submit it when using Adobe Reader XI

[jasonk16545182]

I have created a Form with a submit button that sends to different locations based on the result of 1 drop down menu created using Adobe Acrobat Pro DC. The problem I have is that those who will be using this form only have Adobe Reader XI, and when sent to them the submit button fails to work. I have java scripted the button so not sure whether this is where the problem lies. Please assist.

[try67]

How does it fail, exactly? What happens when they click it? Is there an error message of some kind?

And what code did you use?

[jasonk16545182]

Nothing happens when this click the Submit Button. No errors or anything. It just fails to open the email window.

var Dropdown1 = this.getField("Dropdown1").value;

console.println("Dropdown1:="+Dropdown1);

var email = "";

    var subject = "";

    var CC = "";

    var body = "Please see attached for SRI.";

if (Dropdown1 == "North - Constructive")

{

    email = "Specific Email Addresses";

    subject = "Constructive SRI";

    CC = "Specific Email Addresses";

}

else if (Dropdown1 == "South - Electrical")

{

    email = "Specific Email Addresses";

    subject = "Electrical SRI";

    CC = "Specific Email Addresses";

}

else

{

     email = "Specific Email Addresses";

}

if (email != "")

{

this.submitForm({

            cURL: "mailto:" + email + "?CC=" + CC + "&body=" + body + "&subject=" + subject,

            cSubmitAs: "PDF"  

    });

}

[try67 · Accepted solution]

Press Ctrl+J to open the JS Console. I bet there will be an error regarding

the "subject" variable. Change its name to something else.

On 6 December 2017 at 11:21, jasonk16545182 <forums_noreply@adobe.com>

[jasonk16545182]

Looked into this and changed subject to subject1. Thanks