I installed Acrobat Pro 9 on a new Macbook Pro but I keep getting a Repair Setup message and Acrobat won't function...

New Here ,
Apr 24, 2016

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I recently purchased a new Macbook Pro with OS X El Capitan Version 10.11.4. I tried installing my Adobe Creative Suite 4 which I've had since college. All of the programs seem to be working, at least for the most part, except when I try and open Acrobat Pro 9 I get a Repair Setup message that says:

"Acrobat has detected that there are missing components that require repair. Select the optional components you would like to pre air and click Continue. Deselect a component to completely remove it. Click Cancel to cancel the component repair process."

The components it's saying need repair are Adobe PDF Printer and Adobe PDFViewer Safari Plugin.

No matter which option I select, whether it's Continue or Cancel or deselect the components the same thing happens. Which is absolutely nothing. The window goes away and the top toolbar only shows the word "Acrobat", but I can't click on it to see any drop down options, there are no other options on the toolbar. The only thing that I can do is force quit the program. If I try and open a pdf file it automatically is opened in Preview and if I try and right click and tell it to open in Acrobat, nothing happens. It "opens" Acrobat, but the same thing happens where I can't click on anything in the tool bar and the file doesn't open and I have to force quit.

Hey - I've been having this exact same issue after purchasing a new macbook and successfully installing my good old CS4 suite - EXCEPT for problems installing Acrobat Pro 9.

I've just found something that seems to have helped: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/9.1/misc/

I downloaded this update and it seems to have done the trick - but only if I also have the most recent Acrobat DC trial installed (which has long since expired).

Without the presence of DC, it won't work.

Hope it helps solve your problem!

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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I installed Acrobat Pro 9 on a new Macbook Pro but I keep getting a Repair Setup message and Acrobat won't function...

New Here ,
Apr 24, 2016

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I recently purchased a new Macbook Pro with OS X El Capitan Version 10.11.4. I tried installing my Adobe Creative Suite 4 which I've had since college. All of the programs seem to be working, at least for the most part, except when I try and open Acrobat Pro 9 I get a Repair Setup message that says:

"Acrobat has detected that there are missing components that require repair. Select the optional components you would like to pre air and click Continue. Deselect a component to completely remove it. Click Cancel to cancel the component repair process."

The components it's saying need repair are Adobe PDF Printer and Adobe PDFViewer Safari Plugin.

No matter which option I select, whether it's Continue or Cancel or deselect the components the same thing happens. Which is absolutely nothing. The window goes away and the top toolbar only shows the word "Acrobat", but I can't click on it to see any drop down options, there are no other options on the toolbar. The only thing that I can do is force quit the program. If I try and open a pdf file it automatically is opened in Preview and if I try and right click and tell it to open in Acrobat, nothing happens. It "opens" Acrobat, but the same thing happens where I can't click on anything in the tool bar and the file doesn't open and I have to force quit.

Hey - I've been having this exact same issue after purchasing a new macbook and successfully installing my good old CS4 suite - EXCEPT for problems installing Acrobat Pro 9.

I've just found something that seems to have helped: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/9.1/misc/

I downloaded this update and it seems to have done the trick - but only if I also have the most recent Acrobat DC trial installed (which has long since expired).

Without the presence of DC, it won't work.

Hope it helps solve your problem!

TOPICS
Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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1.3K

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Apr 24, 2016 0
Adobe Community Professional ,
Apr 24, 2016

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first, even though your error message may not seem related to the issue discussed in this link, try it:

http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x...

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Apr 24, 2016 0
New Here ,
May 01, 2016

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That didn't work. I changed the settings to allow anything, I re-installed the programs, but it's still doing the same thing. Any other ideas?

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May 01, 2016 0
Adobe Community Professional ,
May 02, 2016

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when first starting acrobat, do you see this option, Adobe Acrobat 9 Pro refuses to install on El Ca... | Apple Support Communities

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May 02, 2016 1
New Here ,
May 02, 2016

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No I've never seen that "Install Extras" popup message. I did however not see that Repair Setup message the last time I reinstalled the software. But I'm still experiencing the exact same issue that that person is having, where you only see "Acrobat" in the top left corner and no drop down menu options.

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May 02, 2016 0
Adobe Community Professional ,
May 02, 2016

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i don't know how to help you further.

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May 02, 2016 0
Most Valuable Participant ,
May 02, 2016

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It's generally stated that Acrobat 9 isn't compatible with Mac OS 10.11. If you upgrade your hardware or system or both, it's probably time to upgrade your apps. Apple don't try to hard to keep old software running, and Adobe only update the current version. It's all changing faster and faster so I can only recommend a subscription. If you want to protect your investment in CS4, have an old frozen system for that.

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May 02, 2016 0
New Here ,
Sep 05, 2016

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Hey - I've been having this exact same issue after purchasing a new macbook and successfully installing my good old CS4 suite - EXCEPT for problems installing Acrobat Pro 9.

I've just found something that seems to have helped: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/9.1/misc/

I downloaded this update and it seems to have done the trick - but only if I also have the most recent Acrobat DC trial installed (which has long since expired).

Without the presence of DC, it won't work.

Hope it helps solve your problem!

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Sep 05, 2016 3
New Here ,
Jan 03, 2018

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The update helped me resolve the issue.  I downloaded and installed AcroProUpd910_all.dmg....from the link above and now Acrobat works like a charm!  Thank you HoorayHerbert! 

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Jan 03, 2018 0
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New Here ,
Jun 04, 2020

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Thanlk you! It worked.

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Jun 04, 2020 0