I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application. Does this apply to Acrobat Pro DC Subscription?

Feb 04, 2016

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    I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application.  Does this apply to Acrobat Pro DC Subscription?

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application. Does this apply to Acrobat Pro DC Subscription?

Feb 04, 2016

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    I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application.  Does this apply to Acrobat Pro DC Subscription?

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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Feb 04, 2016 0
Feb 04, 2016

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yes, but the acrobat cleaner is for windows only (and it looks like you have a mac).  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

do you have any acrobat or reader versions currently installed?

if yes, uninstall them.

if no, why are you installing acrobat xi instead of acrobat dc?

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Feb 04, 2016 0
Jun 15, 2020

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The Acrobat Cleaner used to be available for Windows only, but for the last few years, there is now also a Mac version (use the same link as for the Windows version). 

 

The cleaner works for any type of Acrobat installation with one big exception: If your Acrobat was installed as part of a Creative Cloud (this is different from the Document Cloud) subscription, then you cannot use the cleaner, you will have to use the cleaner for CC. 

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Jun 15, 2020 0
Jun 15, 2020

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Adobe cleaner is a tool the support team uses in many troubleshooting cases with deployment and installation issues.  It can work for many installation issues.  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Jun 15, 2020 0
Jun 15, 2020

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Karl,

Smart to call out that clarification.  Thank you

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Jun 15, 2020 0