Super confused here.
However, for some forms, and with some people, this doesn't happen. No prompt appears at all, so no scripts can run. It just doesn't give the option at all, even when other forms do.
Everyone is using the same version of Acrobat Reader DC as far as I can tell.
What could I be overlooking? Could it be a setting on the user's computer? Why would it only effect certain files?
Copy link to clipboard
have you physically seen this on the user’s screen? Or are you going with their description?
Yep, I have sat at their computer myself and tried it.
I've tried making brand new forms and they also don't seem to work either- only older ones.
Is there a way I can upload an example PDF here?
I'm still seeking an answer for this. I've done more testing without any luck.
It will be good if you could share some sample files with us. You can't upload them directly, but you can share them via something like Dropbox, Google Drive or the Adobe Cloud.