Password request for an unprotected document

New Here ,
Feb 20, 2018 Feb 20, 2018

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Hi,

I tried to open an unprotected PDF document, acrobat reader DC (18.11.20036) asks for a password. I tried to open it with other programs, no one else asks. How it can be possible?

Other programs I used:

Google Chrome / Firefox

Acrobat 9.0

PDF Architect 4.1

TOPICS
Acrobat SDK and JavaScript

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correct answers 1 Correct Answer

Adobe Employee , Mar 08, 2018 Mar 08, 2018
Hi Luciomenci,Sorry for the delay in response.We have released an update on 23 February for Adobe Acrobat and Reader with the fix for the issues. This update will be automatically pushed to all existing installations of Acrobat and Reader.If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…...

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Most Valuable Participant ,
Feb 20, 2018 Feb 20, 2018

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Are you using the Acrobat SDK?

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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Hi Luciomenci,

We are aware of the issue and looking into this on priority. Will confirm once we have more details.

Could you please provide more information on this as asked below:

- Is it an issue with a particular PDF?

- What is the OS version installed on your system?

- Can you share the file with us? (take help of the steps mentioned here How to share a file using Adobe Document Cloud to share the file.0

Regards,

Meenakshi

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New Here ,
Feb 20, 2018 Feb 20, 2018

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- Is it an issue with a particular PDF?

Yes, it is a particular PDF. It is realized by a PDF export of a crystal report. The same report exported with different data has never created another PDF with the same issue.

- What is the OS version installed on your system?

Windows 7. But other people who has Windows 10 has the same issue.

- Can you share the file with us?

Yes. I haven't shared before because it has reserved data, and I preferred to wait for someone to take charge of this case.

This is a link:

https://drive.google.com/file/d/1wXtFpexFNpyyMfr1oRge7WTdNU2CciH9/view?usp=sharing

Thank you

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Adobe Employee ,
Mar 08, 2018 Mar 08, 2018

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Hi Luciomenci,

Sorry for the delay in response.

We have released an update on 23 February for Adobe Acrobat and Reader with the fix for the issues. This update will be automatically pushed to all existing installations of Acrobat and Reader.

If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Hope this will resolve the issue.

Please check and update the application.

Let us know if the issue still persists.

Regards,

Meenakshi

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