Submit button on form not working on iPad

New Here ,
Apr 04, 2016 Apr 04, 2016

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Hi,

I add a Submit button on pdf via Adobe Acrobat Pro DC, and succesfully it is working on desktop.

But, it is not working on IPAD. When I click button, nothing happens.

Can you help us?

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Acrobat SDK and JavaScript, PDF forms

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New Here , Dec 16, 2018 Dec 16, 2018
Hi,I also had this issue. Touch screen devices do not replicate the "Button down - Button up" action of a mouse click, instead they only replicate the "Button down" part. Therefore, when programming the Submit button properties in the desktop version of Acrobat DC, set the "select trigger:" option to "Mouse Down".This solved it for me.Hope this helps!

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Adobe Employee ,
Apr 04, 2016 Apr 04, 2016

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Hi barışm8108765,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Would like to know is this happening with other documents as well or with this certain one .

Is this document is on server drive ,if yes then move it to the local drive & then check 

Also check with the application name using which the document originally created & also recreate the document to replicate the issue .

Regards,

Yatharth

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Adobe Community Professional ,
Apr 04, 2016 Apr 04, 2016

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What PDF viewer are you using on the iPad?

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New Here ,
Apr 05, 2016 Apr 05, 2016

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Hi did anyone manage to find a solution to this? I have the same issue created a fillable form in DC the submit button works on the pc but open the email on a phone (any smartphone) then the submit button does not work at all...just comes up as text? HELP

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New Here ,
Jul 07, 2016 Jul 07, 2016

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Has there been any movement in this area?  My PDF has a Submit to URL action on a button.  This works in Acrobat Pro on a Mac desktop and I can verify the file was uploaded, but it has zero effect in Acrobat Reader on an iPad Pro.  On the Mac, I get a confirmation dialog.  On the iPad, the only feedback is the border of the button changes upon touch.

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LEGEND ,
Aug 04, 2016 Aug 04, 2016

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Not all mobile apps are created equally. Many cannot even support form fields

It is important that you tell use the app you are using. Without this information we cannot help you.

Adobe Acrobat Reader - View, Annotate & Share PDFs does not show support for submission of forms You can fill them out and sign them and then you need have your app attach the form to an email.

JavaScript for Acrobat Reader Mobile API Reference (iOS)  shows no support for form submission by Mobile Adobe Reader for iOS.

Even the best viewer, PDF Expert, des not show support for form submission.

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Adobe Community Professional ,
Aug 04, 2016 Aug 04, 2016

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gkaiseril wrote:

Even the best viewer, PDF Expert, des not show support for form submission.

PDF Expert does support submitting forms, both to a web server and via email.

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New Here ,
Aug 04, 2016 Aug 04, 2016

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Also interested to find a response.

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New Here ,
Dec 16, 2016 Dec 16, 2016

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New update for Adobe Acrobat Reader version 16.12.15 seems to work from my ipad

Cheers

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New Here ,
Dec 16, 2018 Dec 16, 2018

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Hi,

I also had this issue.

Touch screen devices do not replicate the "Button down - Button up" action of a mouse click, instead they only replicate the "Button down" part.

Therefore, when programming the Submit button properties in the desktop version of Acrobat DC, set the "select trigger:" option to "Mouse Down".

This solved it for me.

Hope this helps!

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New Here ,
Jul 05, 2019 Jul 05, 2019

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The Mouse Down is how I originally programmed my submit button. It does not work on iPad Mini (in the built-in PDF viewer nor Acrobat) nor does it work on iPhone.

Any other recommendations?

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New Here ,
Jul 17, 2019 Jul 17, 2019

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Does 'Mouse Enter' do the same or work on an Ipad?

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Most Valuable Participant ,
Jul 17, 2019 Jul 17, 2019

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No, as there is no mouse an in iPad...

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Community Beginner ,
Jul 07, 2020 Jul 07, 2020

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Has this been resolved as I've created a form but people on iPads still can't submit form?

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New Here ,
Jan 25, 2021 Jan 25, 2021

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So has no one found any successful way to get the 'submit' button (to email) to work on ANY DEVICE other than desktop yet? This is just so frustrating!! From searching all forum posts, it seems that it doesn't matter what reader or device is used... it doesn not work unless it's submitted from a desktop. With so many people using mobile devices I'm surprised that there is no clear update/workaround for this yet. 

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Most Valuable Participant ,
Jan 26, 2021 Jan 26, 2021

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Well it does depend on the app, but also on what you mean by "submit". If by submit you mean "send to an HTTP server", it can work in a number of apps. If you are, unfortunately, one of those who considers "send to an email address" to mean submitting, there's very little chance of that, and it's a good habit to get away from.

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Try saving as other/reader extended PDF/Enable more tools (includes fill in and save).  Hope that helps.

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Most Valuable Participant ,
Feb 24, 2021 Feb 24, 2021

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Reader extended affects Reader on Windows and Mac only. So, sadly, nothing you do with Reader Extending can affect what the iPad Reader does. The core problem is that Adobe never meant it to submit to email (which is to be honest only really for testing. You need a real submit to https for live use).

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Appreciate the feedback.  How do I acquire a real submit to https for live use?  I have had a subscription to Adobe DC for a while and the submit button used to work on ipads and mac until we switched to outlook 365.  The purpose of the form is to submit directly to an intended recipient the data.   I am stumped.  What can I do to make this work?  Thank you for your help. 

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