the save as dialog box is blank after scanning document

[johns18225944]

after scanning docs, when I go to file menu and save as, the dialog box is empty.  it was only intermittent, now it is all the time.

[MeenakshiNegi · Accepted solution]

Hi johns18225944

Please try to unmark the option "Show online storage when saving files" under Edit menu > Preferences > General.

Click OK at bottom to save the settings and then try to save the file.

Let us know if it works.

Regards,

Meenakshi

[marke86360805]

I was having this same issue and your solution, uncheck the "Show online storage..." option worked!  Thanks for your advice!

[Lovekesh Garg]

Also please update the latest Acrobat patch available.

Go to Help> Check for updates

Thanks.

[D__J]

Thank you! 

[smitak73]

I never had that issue until today.  Thank you for your advice.