the save as dialog box is blank after scanning document

New Here ,
Jul 27, 2016 Jul 27, 2016

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after scanning docs, when I go to file menu and save as, the dialog box is empty.  it was only intermittent, now it is all the time.

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Acrobat SDK and JavaScript, Create PDFs, Windows

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correct answers 1 Correct Answer

Adobe Employee , Jul 28, 2016 Jul 28, 2016
Hi johns18225944Please try to unmark the option "Show online storage when saving files" under Edit menu > Preferences > General.Click OK at bottom to save the settings and then try to save the file.Let us know if it works.Regards,Meenakshi

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Adobe Employee ,
Jul 28, 2016 Jul 28, 2016

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Hi johns18225944

Please try to unmark the option "Show online storage when saving files" under Edit menu > Preferences > General.

Click OK at bottom to save the settings and then try to save the file.

Let us know if it works.

Regards,

Meenakshi

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New Here ,
Aug 12, 2016 Aug 12, 2016

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I was having this same issue and your solution, uncheck the "Show online storage..." option worked!  Thanks for your advice!

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Adobe Employee ,
Jul 28, 2016 Jul 28, 2016

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Also please update the latest Acrobat patch available.

Go to Help> Check for updates

Thanks.

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New Here ,
Jun 08, 2018 Jun 08, 2018

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Thank you! 

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New Here ,
Aug 15, 2018 Aug 15, 2018

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I never had that issue until today.  Thank you for your advice.

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