Unable to reinstall Adobe Acrobat DC Professional

[maggia35872567]

I was having issues with Adobe and decided to uninstall the application so that I could reinstall and hopefully have everything working correctly.  Uninstalled, rebooted and then tried to reinstall.

I double-click SETUP and on the first screen, I'm prompted for "USE TRIAL OR SUBSCRIPTION" or "I HAVE SERIAL NUMBER".  If I enter the serial number that is on my Adobe account, it tells me that it is an invalid serial number.  If I click on TRIAL and click INSTALL, it does nothing and won't install. 

I've tried to run the cleaners apps with no luck.  Any ideas on how I can get this application reinstalled? 

Thanks in advance!

[kglad]

use the proper installation file linked below,

Downloadable installation files available:

• Suites and Programs:  CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.6.1|6| 5.7.1| 5 | 4 | 3
• Photoshop Elements:  14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[maggia35872567]

I downloaded the software from my account on licensing.adobe.com.  I just tried your link and got the exact same issue.  I click on Trial/Subscription and the Install button doesn't do anything.  I tried the serial number again and got invalid serial number.  Any other ideas?

[kglad]

do you have a subscription or perpetual license?

[maggia35872567]

TLP 5.0 LICENSE PROGRAM - CORPORATE

[kglad · Accepted solution]

i can only help single-user licensees here.

to find out who you should contact for help with TLP 5.0 LICENSE PROGRAM - CORPORATE, use a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[jeffs12348477]

Hi,

So all my Macbook Pro memory was being consumed by the Adobe Acrobat Pro DC product.  I tried to follow various guidance to uninstall and reinstall it.

What is needed to do this?  I have no particular need/use of the  Creative Cloud. I  create, modify forms and edit, extract, merge and append pdf file content.  PLEASE (not yelling just a desperate cry for help) how can I do this conceptually simple re-install without taking away many precious hours from actual work?  More importantly, I am guessing this "solution" may have no effect at all?

Thank You