Unable to reinstall Adobe Acrobat DC Professional

New Here ,
Aug 16, 2016 Aug 16, 2016

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I was having issues with Adobe and decided to uninstall the application so that I could reinstall and hopefully have everything working correctly.  Uninstalled, rebooted and then tried to reinstall.

I double-click SETUP and on the first screen, I'm prompted for "USE TRIAL OR SUBSCRIPTION" or "I HAVE SERIAL NUMBER".  If I enter the serial number that is on my Adobe account, it tells me that it is an invalid serial number.  If I click on TRIAL and click INSTALL, it does nothing and won't install. 

I've tried to run the cleaners apps with no luck.  Any ideas on how I can get this application reinstalled? 

Thanks in advance!

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 17, 2016 Aug 17, 2016
i can only help single-user licensees here.to find out who you should contact for help with TLP 5.0 LICENSE PROGRAM - CORPORATE, use a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Aug 16, 2016 Aug 16, 2016

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use the proper installation file linked below,

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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New Here ,
Aug 16, 2016 Aug 16, 2016

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I downloaded the software from my account on licensing.adobe.com.  I just tried your link and got the exact same issue.  I click on Trial/Subscription and the Install button doesn't do anything.  I tried the serial number again and got invalid serial number.  Any other ideas?

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Adobe Community Professional ,
Aug 17, 2016 Aug 17, 2016

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do you have a subscription or perpetual license?

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New Here ,
Aug 17, 2016 Aug 17, 2016

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TLP 5.0 LICENSE PROGRAM - CORPORATE

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Adobe Community Professional ,
Aug 17, 2016 Aug 17, 2016

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i can only help single-user licensees here.

to find out who you should contact for help with TLP 5.0 LICENSE PROGRAM - CORPORATE, use a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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New Here ,
May 04, 2020 May 04, 2020

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Hi,

 

So all my Macbook Pro memory was being consumed by the Adobe Acrobat Pro DC product.  I tried to follow various guidance to uninstall and reinstall it.

 

What is needed to do this?  I have no particular need/use of the  Creative Cloud. I  create, modify forms and edit, extract, merge and append pdf file content.  PLEASE (not yelling just a desperate cry for help) how can I do this conceptually simple re-install without taking away many precious hours from actual work?  More importantly, I am guessing this "solution" may have no effect at all?

 

Thank You

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