Unable to view data in Adobe Reader

New Here ,
Jun 05, 2018

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Hello Team,

This is with regards to an issue in Adobe Reader.

We are using a custom SAP application, where user is having an option to generate the HTML page in pdf form and print the same (Once the pdf form is generated).

The issue is when users try to generate the pdf from the HTML page , the pdf form is getting generated but the fields are not getting displayed, but when we double click on the pdf content then data is displaying.

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Acrobat SDK and JavaScript

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Unable to view data in Adobe Reader

New Here ,
Jun 05, 2018

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Hello Team,

This is with regards to an issue in Adobe Reader.

We are using a custom SAP application, where user is having an option to generate the HTML page in pdf form and print the same (Once the pdf form is generated).

The issue is when users try to generate the pdf from the HTML page , the pdf form is getting generated but the fields are not getting displayed, but when we double click on the pdf content then data is displaying.

TOPICS
Acrobat SDK and JavaScript

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131

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Jun 05, 2018 0
Adobe Community Professional ,
Jun 05, 2018

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Are you displaying the PDF in a web browser? If so, what browser are you using? Most browsers these days come with their own PDF viewer, that has nothing to do with Adobe Reader. As far as I know, only Internet Explorer on Windows and Safari on a Mac still use the Adobe plug-in to display PDF files.

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Jun 05, 2018 0
New Here ,
Jun 06, 2018

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Yes, i am displaying pdf in web browser,

The concern is NOT that pdf is not getting displayed the HTML page is getting converted into PDF format but the text inside the HTML Page are not getting displayed in PDF format.

Please find the attached info and guide us accordingly.

pdf issue.png

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Jun 06, 2018 0
Adobe Community Professional ,
Jun 06, 2018

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What application fills the form?

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Jun 06, 2018 0
New Here ,
Jun 06, 2018

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It is an Employee Details application, which displays all Employee Personal Data and if user want to take print out they can print it via pdf file.

Please refer the attached screenshot and guide us accordingly.

pdf issue.png

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Jun 06, 2018 0
Adobe Community Professional ,
Jun 06, 2018

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What application creates the PDF file when you click on Print?

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Jun 06, 2018 0
Adobe Community Professional ,
Jun 06, 2018

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This is a problem with the creation of the PDF, not the display in Reader. Is suspect the fault lies with the SAP custom app.

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Jun 06, 2018 0
New Here ,
Jun 08, 2018

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We have some standard SAP programs which creates the pdf file

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Jun 08, 2018 0
New Here ,
Jun 08, 2018

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can you please suggest if you have any inputs with reference to this. pls

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Jun 08, 2018 0
Most Valuable Participant ,
Jun 08, 2018

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Since the fault probably lies in the app creating the PDF you should contact support for that app. You must use your own contacts.

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Jun 08, 2018 0
Adobe Community Professional ,
Jun 08, 2018

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I suspect the application is just trying to "print" the HTML to PDF. Have you tried just printing the browser window to a regular printer? I suspect you're going to get the same results.

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Jun 08, 2018 0