Why do I get constant, unwanted "Update available for Acrobat DC" messages on boot-up?

Community Beginner ,
Mar 05, 2016

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I have the full version of Acrobat Pro installed and licensed on my computer, but I don't want anything to do with the "Acrobat Document Cloud"!

But every time I boot up, I get a message saying "Update available for Acrobat DC".

Acrobat prompt.jpg

Does this have anything to do with the fact that I have Adobe Creative Cloud installed?

I was required to have it installed when I subscribed to a minimal-cost monthly subscription to Photoshop CC.

But I never wanted anything to do with any 'cloud' features with respect to Acrobat Pro.

How do I make these messages stop appearing?

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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1 Correct Answer

Community Beginner , Apr 11, 2016
Razz2 Community Beginner , Apr 11, 2016
Autochthon‌ I have had this issue for months, and have called / chatted with Adobe. Their attitude is that "Acrobat has different developing program structure than other CS 6 products, That is the reason it is showing as update".I have explained that it obviously sees my Acrobat X Pro, because it wants to "Update" it, and that it should show as "Try" like other apps. I have Illustrator and InDesign CS6 installed along with my CC Photography Program. These apps show as Previous Versions, with the...

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Adobe Employee ,
Mar 09, 2016

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Community Beginner ,
Mar 14, 2016

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59 views and nobody has a clue....not a good scenario!

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Community Beginner ,
Mar 14, 2016

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Here's an update:  when I open Creative Cloud, it shows that I ONLY have Photoshop CC and Lightroom CC installed.

But it still invites me to update "Acrobat DC".  Why should I care?

I'm concerned that if I do that, my licensed version of Acrobat XI may be uninstalled/replaced with Acrobat CC.

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Community Beginner ,
Dec 27, 2016

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Why care?  It's annoying as hell to get this every couple days ... the social cost, multiplied across millions of users, is quite high. irresponsible design, IMO.

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Community Beginner ,
Apr 11, 2016

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Autochthon‌ I have had this issue for months, and have called / chatted with Adobe. Their attitude is that "Acrobat has different developing program structure than other CS 6 products, That is the reason it is showing as update".

I have explained that it obviously sees my Acrobat X Pro, because it wants to "Update" it, and that it should show as "Try" like other apps. I have Illustrator and InDesign CS6 installed along with my CC Photography Program. These apps show as Previous Versions, with the related CC Versions showing as "Try". Adobe's final message was "Since you only have Acrobat Pro X , please ignore that update on CC Desktop app". That is getting increasing difficult, as I have to update the CC apps I do have installed one at a time, avoiding the Update All option. I have also had to disable Desktop OS Level Notifications for the Adobe CC App.

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Community Beginner ,
Apr 11, 2016

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‌thanks, Razz2; it's unfortunate that Adobe has allowed their software updating service to inappropriately task humans with ignoring their automatic, unwanted update alerts, due to sloppy programming!

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Community Beginner ,
Oct 15, 2020

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Yeah, I've been dealing with this too. Adobe is totally nonresponsive and their online support is just plain terrible. An "ignore update" toggle for each individual piece of software would be simple to implent (most other companies do this), or just programming their updater to distinguish between Acrobat Pro X and DC. Like, how hard can it be?

 

It's obvious that they just hold us in contempt for not chaining ourselves to their subscription model on a single final product that works fine as it is.

 

By the way DONT update to DC. It does overwrite Acrobat DC, and the CS6 installers that you have to jump through hoops to get from Adobe's terrible online support no longer run on MacOS. Not sure about windows, but I think the only way to re-install Acrobat Pro X right now is via a system restore.

 

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