Why is my signature suddenly gone?

Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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I had a saved signature in Adobe that whenever I needed to sign a doc, I clicked "place signature" and an image of my signature was available to drag onto the doc. Now, when I try, it's saying "To begin signing, choose the 'Drag New Signature Rectangle' button, and then drag out the area where you would like your signature to appear." I don't understand where my signature went. I have been using it for years. I can still place my initials. What is going on?

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Acrobat SDK and JavaScript, Security digital signatures and esignatures

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Adobe Employee ,
Jan 28, 2016 Jan 28, 2016

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Hi ,

If your have signed a document before your signatures would be saved but you would need choose a location where you want to place it and it would automatically be placed there.

Regards

Sukrit Dhingra

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Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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No, that is false, because when I place the box to sign, i get another screen that says "Add or create a digital ID to sign and encrypt documents. The certificate that comes with your digital ID is sent to others so that they can verify your signatures." Then it asks me to either create a new digital ID or use an existing one with 1) a file 2) a roaming digital ID accessed via a server 3) a device connected to this computer. I've tried all three of the options and they don't work.

I never had to do this crap before. My signature was saved and I just dragged it into my documents. Why is this happening?I just want to sign documents without all this hassle!! I want it to go back to the way it was before!!

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Adobe Employee ,
Jan 28, 2016 Jan 28, 2016

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Hi ,

What happens when you choose the the option "use an existing one"?

Regards

Sukrit Dhingra

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Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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As I stated: To choose an existing digital ID, I need to select 1) a file 2) a roaming digital ID accessed via a server 3) a device connected to this computer. None of those work. I don't have any of these.

Here is what I think the problem is. I do not want to do a digital signature with a digital ID. I just want an electronic signature as an image. How do I just get back to having Adobe let me place the non-secure image of my signature that I have been using? I am extremely annoyed.

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Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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Here's what happened: Someone sent me a file that required a digital certificate and it wiped out my saved image for my electronic signature and defaulted in every PDF to asking me for a digital certificate. This is so dumb. I have to add a new image of my signature to get it back. Ugh. Why is your software set up this way? For anyone reading thread, you need to "clear saved signature" and add a new one. Incredibly obnoxious and a gigantic waste of my time.

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Adobe Employee ,
Jan 29, 2016 Jan 29, 2016

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Hi ,

Please tell the version of Acrobat you are working on .

If you are on windows ,try to update it on the latest patch.

Regards

Sukrit Dhingra

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New Here ,
Dec 15, 2017 Dec 15, 2017

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Hello,

I had 2 digital signatures and one of them disappeared. I'm working on Acrobat 9 (standard 9.5.5)

Please advise. Thank you

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New Here ,
Jan 08, 2019 Jan 08, 2019

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I had 2 forms open to sign this today, managed to do one but for the 2nd one my signature had gone!

using Fill & Sign tool

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New Here ,
Apr 19, 2019 Apr 19, 2019

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Yup, same nightmare.  Thanks for the update nightmare Adobe.

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Community Beginner ,
Jan 21, 2018 Jan 21, 2018

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Exactly the same thing has just happened to me and I've wasted a good part of this morning trying to solve the problem. It would have been quicker just to print the form out, sign it, and then scan it in again! Why, why, why?

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New Here ,
May 11, 2019 May 11, 2019

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Thank you!

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New Here ,
Jun 05, 2020 Jun 05, 2020

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My lost signature was found when I signed in using a password rather than google.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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LATEST

This is what happened to me.  I had apparently gotten signed out.  Signed back in with my Adobe creds and then my signatures were back again.  Yay!

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Adobe Community Professional ,
Jan 29, 2016 Jan 29, 2016

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Do you use the tool "Fill & Sign" ?

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Advocate ,
Jan 29, 2016 Jan 29, 2016

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It looks like you're using "Fill&Sign" tool in Acrobat XI with e-signature (typed,  drawn, image). Is this correct?

If this is the case then you at some point, perhaps unintentionally, selected 'Use a certificate'. Acrobat remembers the last signature style you used and starts with it the next time you want to sign. That's why you get "To begin signing, choose the 'Drag New Signature Rectangle' button..." alert. To go back to using e-signature, click on the small rectangle to the right of the "Place Signature" label and select "Change Saved Signature". You'll get a dialog which allows you to select signature style and create it. You may need to recreate your signature, though.

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New Here ,
Jul 20, 2018 Jul 20, 2018

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I had the same problem, turned out when the software updated it signed me out and didn't sign me back in. I just had to find a sign in button and my signatures re-appeared.

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