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500 error on some PDF

Community Beginner ,
Mar 16, 2023 Mar 16, 2023

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Hi!

We use PDF Services Node.js SDK for convert PDF files.

On some files we see 500 error

"description = Error occurred while processing the request; transactionId=df33627c-e6ac-4ddf-bcfb-e9cec33ee035; requestTrackingId = df33627c-e6ac-4ddf-bcfb-e9cec33ee035; statusCode = 500; errorCode = INTERNAL_SERVER_ERROR
at node_modules\@adobe\pdfservices-node-sdk\src\internal\api\platform-api.js:197:12
at processTicksAndRejections (node:internal/process/task_queues:96:5)"

 

It's not on all files

TOPICS
Node.js SDK , PDF Services API

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Adobe Employee ,
Mar 16, 2023 Mar 16, 2023

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Is it consistent for some files, and if so, can you share them? If they are private, email me at jedimaster@adobe.com.

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Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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sent file to your email

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