Adobe Doc Gen - It seems there was an error on the server

[Jag26864281q0kt]

Hi, 

Im trying to generate a document in word using the Adobe Document Generation plugin, using the json data as below. When I click on generated document I get the error as in screenshot below. I Validated the json and didn't find any issues.

Any ideas

[ 
  {
        "OwnerID": "L001",
		"Properties": [
				{
					"PropertyID": "P001",
					"Property Address": "12 St LA",
					"Rent": "300",
					"Bedroom": "2"
				},
				{
					"PropertyID": "P002",
					"Property Address": "3 St SA",
					"Rent": "450",
					"Bedroom": "3"
				}
			]
	},
    {
        "OwnerID": "L002",
        "Properties": [
				{
					"PropertyID": "P003",
					"Property Address": "4 St SA",
					"Rent": "500",
					"Bedroom": "4"
				
				}
			]
	},
    {
        "OwnerID": "L003",
        "Properties": [
				{
					"PropertyID": "P004",
					"Property Address": "20 St LA",
					"Rent": "400",
					"Bedroom": "2"
				}
			]
	}
]

[Johan21785658tmbv]

In the process of upgrading the OS. I'll report back.

I have tried it BOTH ways... when I refer to the "API" it's through the application we develop and support which uses the Adobe Document Cloud API to generate and return a PDF file. It works for anything older than last week; but it doesn't work for any Word template uploaded this week (the Word plug-in doesn't seem to work for any docx I have tried... new or old). Let's see if OS upgrade makes a diff.

[Johan21785658tmbv]

Raymond - no luck with Seqouia. Same issue persists. I will have a colleague try when they come online. Can it be an issue with our Adobe DC tenant specifically?

[Raymond Camden]

I don't think so. For now - I'd say let's focus on the API only. Is there any way you can try a simple Node.js script to test DocGen and replicate the error? Heck, if need be, I can give you my code to run. Or, if you feel comfortable, you can email (jedimaster@adobe.com) your credentials and I can see if it is indeed your account.

[Johan21785658tmbv]

I am relaying this to our head of dev to see if he can help with that part. Standby

[Johan21785658tmbv]

Hi Raymond... we did some additional testing with other devices internally and finally narrowed it down to my specific device. For some reason every Word docx I would "touch" by either downloading the assett from Adobe DC and re-uploading it, and/or open/save with or without changes to the template... the docx became corrupt. Unclear why. Tried to roll back to prior version of word, reinstall, clear all kinds of caches and so on. At last I gave up and wiped the computer. With a fresh install of Word and plug-in I seem to be back in business. 

[Raymond Camden]

Weird - I almost wish a wipe/reinstall KEPT the error so we could debug more - but, glad you are back in business!