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Adobe Document Generation API - Persistent Server Error

New Here ,
Sep 29, 2023 Sep 29, 2023

Hello,

 

I've been working on developing a few documents for use in the Adobe Document Generation API. Until yesterday I was able to use it with no issues, and had integrated a separate document into a Power Automate workflow with zero issues. However now I am running into a problem where any new documents I create throw an error when I try to generate them.

 

In order to narrow the issue down I've edited the tags, checked JSON, and still run into the same problem.

 

In my tests I've discovered that it now occurs on every document template I create regardless of content, including the previous templates which were functioning. As an example, I created a new test document, implemented a single tag as the only content, and attempted to generate with basic JSON (Please see example below).

Tesst JSON data:

Richard28541818491r_0-1696010577607.pngexpand image

Document Template:

Richard28541818491r_1-1696010602335.pngexpand image

Attempt Document Generation:

Richard28541818491r_2-1696010668720.pngexpand image

 

Since this issue cropped up, even the documents that were running fine in my Automate Flow two days ago are running into the error.

 

Any help would be greatly appreciated!

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Document Generation API
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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Are you on the free tier? Maybe quickly checkl to ensure you haven't used up your transactions. 

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New Here ,
Sep 29, 2023 Sep 29, 2023

I am on the Free tier as I was testing out viability prior to moving to a paid tier, but I've only made ~60 API calls since I created the account on the 12th. I don't believe I've come anywhere near the 500 transactions allowed.

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Can you check though? If you did some calls with larger documents, it would 'cost' you more transactions.

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New Here ,
Sep 29, 2023 Sep 29, 2023

I'm trying to check the exact usage of the API, but running into a roadblock. I found this link in the development console:

Richard28541818491r_0-1696021045763.pngexpand image

Nut when I click it I get a 403: forbidden error.

Richard28541818491r_1-1696021093099.pngexpand image

In the insights section it gives me an overview, but no exact numbers:

Richard28541818491r_2-1696021160039.pngexpand image

 

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New Here ,
Sep 29, 2023 Sep 29, 2023

Hello again, it is now letting me pull the report, and I've only used a fraction of the monthly allotment.

 

Richard28541818491r_0-1696024925694.pngexpand image

 

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Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

Hmm. Ok, can you email me (jedimaster@adobe.com) a sample Word doc you used. I know you said _every_ one was throwing the error, but I'd like to double check. Also, in that report where it said "all client ids", if you could send me your client ID as well. I'm currently at a conference so I may be slow to respond.

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New Here ,
Oct 17, 2023 Oct 17, 2023

Hello,

 

I was hoping to follow up on this issue. I sent over the requested documents early last week and was hoping to get an update, or some ideas on where I could look for next steps.

 

Thank you!

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

I've been on the road, can you email me again - I think I remember filing a ticket for this, but I normally would have come back here and said as such. Maybe I _didn't_ get your email.

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New Here ,
Oct 19, 2023 Oct 19, 2023

Hi Raymond,

 

Just resent!

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

I'm not seeing it - checked spam too. Heck. maybe try my personal: raymondcamden@gmail.com

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New Here ,
Oct 19, 2023 Oct 19, 2023
LATEST

Okay, just sent through to the other address!

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