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Adobe Embed API, error with Chrome/Edge 117

Explorer ,
Sep 25, 2023 Sep 25, 2023

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This morning Adobe Embed API "stopped working". It only renders page one of PDF's then it stops + gives lots of errors in console

 

Affected:

- Chrome Version 117.0.5938.92 (Official Build) (64-bit)

- Microsoft EdgeVersion 117.0.2045.41 (Official build) (64-bit)

Not affected:
- Mobile browsers

 

 

[mobx.array] Attempt to read an array index (0) that is out of bounds (0). Please check length first. Out of bound indices will not be tracked by MobX
t.get @ mobx.module.js:619
index.js:1 Error: std::out_of_range,map::at:  key not found
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.wasm
    at ccall (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.js:1:74550)
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/wasm_acrobat_we.js:1:74855
    at we (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:80092)
    at Fe (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:83942)
    at Me (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:86107)
    at Oe (documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:85791)
    at documentservices.adobe.com/dc-rendition-provider/3.0.2_5.64.0/AJS/build/acrobatProxy_we.js:2:86069
index.js:1 Exception: std::out_of_range,map::at:  key not found
_logErrorData @ index.js:1

 

 

 Anyone else experienced this / anyone know of a fix?

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correct answers 1 Correct answer

Adobe Employee , Sep 25, 2023 Sep 25, 2023

Yeah, I'm sorry I don't have more I can do to help here. 

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Explorer ,
Sep 25, 2023 Sep 25, 2023

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(Added screenshot)

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Explorer ,
Sep 25, 2023 Sep 25, 2023

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After a couple of hours it just started working again as normal by just reloading. We had registered "downtime" where nothing worked for 4-5 hours

 

Did anyone else experience this?

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

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I checked our status page, https://status.adobe.com/products/503500, and nothing was reported. 

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Explorer ,
Sep 25, 2023 Sep 25, 2023

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Yeah, I also checked it and it said "available"

 

We got a lots of messages from customers having problems, both in Norway and Sweden, so I'm not sure what happened ... Maybe it's just "one of those days"

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

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Yeah, I'm sorry I don't have more I can do to help here. 

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