Adobe PDF Services API – Delisting from AWS Marketplace

[Raymond Camden]

Adobe PDF Services API will no longer be offered on the AWS Marketplace for new subscribers as we’ve decided to sunset the listing. Current subscribers can continue to use the product as before and no immediate action needs to be taken. We’re also working on launching a new Free Tier that will accommodate most of our existing AWS subscribers. Details on that will be coming soon.  

We apologize for any confusion. PDF Services API will continue to be available for purchase directly through Adobe. For more information on purchase options please contact us.  

[R298273305zrm]

I have tried contacting sales, so I can buy these API calls, but I have not received any response from them.

[Ahmed Mohssen]

Hello,

Please email me at amohssen@adobe.com

Thanks,
Ahmed

[default59ugs39irbw1]

@Raymond Camden 

This is a real pain and seems like a real sh#! show.  When I first signed up about 1.5 yrs ago, Adobe said I had to go through AWS for this service.  Now without warning or much time to migrate, AWS is out of the picture.  AWS was the first to notify us about our Adobe services and now I'm not finding anything on the correct paths forward.

Where is the information about how to migrate from AWS back to Adobe?  My notification stated "However, Adobe Inc. will only provide applicable support through August 9, 2023." 

I do appreciate the confirmation by Adobe, but I NEED information on what Adobe expects THIER customers to do to continue to be THIER customer. 

[Raymond Camden]

As stated above, you can contact sales: https://developer.adobe.com/document-services/pricing/contact/sales/

Also, we will have a free tier. I can't share details yet. 

[default59ugs39irbw1]

@Raymond Camden 

Why does an existing customer neeed to conatact sales?  Are there only a handful of us using the services?  Wouldn't it make more sense to post the information covering the path forward so that ALL can take the correct action?  Maybe its as simple as you state, contact sales.  But WHY do I need to contact sales?  What is sales going to do, migrate our account from AWS back to Adobe?  

[Raymond Camden]

In this case, they will set you up with the supported way to pay for the APIs. Unfortunately that's the best I can offer now. 

[Reda29984625g2v5]

*their

[Network5FC5]

I've submitted a request but still have not heard back from Adobe.  I've tried calling and online tech support but keep getting passed around.

[Ahmed Mohssen]

Hello, 

Please contact me directly at amohssen@adobe.com

Thanks,
Ahmed

[SE-Inhouse]

I can just agree. The marketing situation is so confusing! Will our environment keep working in long term through AWS or not? We are just as confused as the sales staff at Adobe...

[Raymond Camden]

Yes your code will work, if you reach out and transition to a new sales agreement, OR use the free tier once available. 

[default59ugs39irbw1]

I still haven't gotten any information on how or if we need to MIGRATE from AWS to Adobe.  What the heck Adobe, as large as you are, you can't put at least one marketing guy on this product and ask him to work with support to come up with the correct documentation how how to proceed or what is going on!

Also, has anyone else started getting more BadGateway errors regarding the Adobe actions in their existing cloud flows after this announcement?

RW

[default59ugs39irbw1]

ask them, not him

[Raymond Camden]

To be clear, are you asking about how to transfer to a paying account with Adobe, or the _technical_ aspect?

[default59ugs39irbw1]

For clarity, I'd like a better understanding of what is going on with these services and what I need to do to make sure we don't have any interruption of our custom services/projects that depend on them.  The AWS notification indicated that it won't be a long-term solution to stay with them. 

"As a current subscriber, your use and subscription to Adobe PDF Services API (U.S.) is unaffected. However, Adobe Inc. will only provide applicable support through August 9, 2023. You can continue to use the product after that date, but it will no longer be supported by Adobe Inc.."

I haven't found any information regarding either the billing or the technical aspect of this change.  I'd like to understand both AND what Adobe recommends/requires its customers do moving forward. 

We don't use 100,000/$5,000 worth of API services each year and someone stated that a free tier was COMING, but that’s in the future.  We are in the now and need to know about what to do from May 9th, 2023, through August 9th, 2023 (when Adobe stops supporting us on AWS.)

Is the only path forward to migrate to an Adobe hosted solution or do we have other hosted solution options?  Adobe used AWS before, are they only using their own services now, Microsoft's, or another provider?  I get that the next step would probably be to start with getting an account created somewhere and billing information started, but the first step should have been Adobe providing some documentation to its customers about what this means for us. What are the steps to get from where we are now (billed through AWS) to WHATEVER Adobe recommends AND what does Adobe recommend or require? 

I have connections/connection references setup for the Adobe connection. How does this impact them?

Honestly, I've had to start researching alternative solutions because of the lack of information coming out of Adobe.  We currently use the services in a couple core projects in our organization.  We can't afford to have no path forward.  Is the project/product team not concerned whether or not the lack of information provided to existing and potential customers will drive them away?

Thanks,

RW

[Raymond Camden]

So to be clear, the main thing changing here is HOW YOU PAY. Technology wise, this is not a change. If you are a paying customer, you get support, no matter where you run code (AWS, Azure, etc). 

The free tier launches this month (June 28th) and includes 500 transactions per month. 

If you need more than that, you have to reach out to sales, but it sounds like you will not.

Your existing credentials will continue to work until Jan 2025, when we forcing folks over to the new auth system. But the SDK will make that easy, and it's not hard with the API. I've got a blog post that walks you through it. 

Does this answer everything?

To be clear, we _are_ very much supporting the services. Literally the only change here is us no longer "selling" the service via AWS.

[default59ugs39irbw1]

I'll need to reach out to sales, we use anywhere from a few hundred to a couple/few thousand per month, so it doesn't sound like the free tier will work for us and the 100,000 tier is way too much for us.  What or who is the best sales contact for this?

Will the sales contact know what we need to do in our AWS account to make sure we end the services/billing there and don't get charged at both organizations?  What do we do with our AWS portion of this service after we get billing setup with Adobe?

You state that our existing credentials will continue to work until Jan 2025.  Does this mean there is no action necessary on our end regarding the PowerAutomate connections?

Thanks,

RW

[Ahmed Mohssen]

Hey RW - Can you please send me an email at amohssen@adobe.com
Let's walk through your options and answer your questions over a quick call.

-Ahmed