Adobe PDF Services API (international) issues subscribing

Report · Sep 17, 2021

my free trial is ending for Adobe PDF Services API (international) and I have followed the prompts to setup AWS account and I have the Adobe account, I hit subscribe and receive this message

'The seller has not made this product available in the geo location associated with your customer account.'

Anyone else had this issue? I'm in Sydney Australia. When I initially spoke with Adobe, they confirmed that conversions would take place on the Sydney servers, so I'm wondering if this is Adobe or AWS issue?

I've been chatting with Adobe for over an hour and not getting anywhere. I tried calling them on Friday as well with no answer. It has been prioritised, but just wondering if anyone else had these issues, and if easily resolved?

Report · Nov 17, 2021

I just went to subscribe, and got the same message. Also purchasing in Sydney - haven't spoken to Adobe or AWS about it yet though.

Report · Nov 17, 2021

Unfortunately I found out that the subscription isn't available in Australia currently (or Canada). Its a great product, hopefully it ill be available down the track, but they have indicated when.

Report · May 27, 2022

This is so disappointing. Did you find a workaround? I've been using the trial and never imagined that this would be an issue.

Report · Jul 13, 2022

Im in the same boat, and customer service send you round in circles

Report · Nov 17, 2022

This is crazy? why wouldn't they just enable it everywhere?

Report · Mar 21, 2023

Same problem here. I've written a post asking for help - and noting an official Adobe Australia Press Release (Jul 2021) saying the API is available. (Hoping for a response from Adobe - no response from Adobe Contact Us forms, and AWS said to contact Adobe).

Post: https://community.adobe.com/t5/acrobat-services-api-discussions/adobe-this-is-a-big-problem-unaccept...