BadGateway when using action to Generate PDF with Power Automate

[kirk293693102ba9]

I have been using the Adobe plugin for MS Power Automate for over a year now but recently I have been getting more and more BadGateways on creating the PDF.

I am generating the PDF from a Word template and it works flawlessly but then get a random one that gives a BadGateway.

JSON is fine and output to SharePoint is fine.

If I resubmit the automation it works 100% of the time after, it sounds like the bad gateway is coming from the process of the conversion.

Has anyone else had this issue?

The workaround I currently have is to have a parallel line that if it fails it waits 30 secs then tries again but I'm guessing every time it fails it's using up one of my credits to run a second time.

{
  "error": {
    "code": 502,
    "source": "flow-apim-europe-001-westeurope-01.azure-apim.net",
    "clientRequestId": "a1af3c31-e9ba-4fcc-9147-24a1b19fe61b",
    "message": "BadGateway",
    "innerError": {
      "error": {
        "code": "INTERNAL_SERVER_ERROR",
        "message": "Unknown error performing transfer"
      }
    }
  }
}

[trevorb86508897]

Hi, did you managed to get a solution to this?

I am having the exact same problem. Although, I'm getting a bad gateway 100% of the time with the PDF to Word action.

[kirk293693102ba9]

Nothing yet.

The only work around i have is using the parallel branching if on an error.

Mine is only 5-10% of the time so the parallel is helping this error.

I would say yours is a different issue if your getting it 100% of the time.
Are you able to see if it works to a different location? maybe onedrive etc

[SE-Inhouse]

Hi, We randomly gets the exact error creating pdf-files using Adobe dociument genreator API. Grateful for help to configure a working error handling in Power Automate

/Christer

{

  "error": {

    "code": 502,

    "source": "flow-apim-europe-002-northeurope-01.azure-apim.net",

    "clientRequestId": "a7635cef-010a-43d5-822b-d5aff5f37b2c",

    "message": "BadGateway",

    "innerError": {

      "error": {

        "code": "INTERNAL_SERVER_ERROR",

        "message": "Unknown error performing transfer"

      }

    }

  }

}

[Daryl266043863518]

Same problem here using Adobe OCR on scanned PDF documents.

In my case, it retries 8 times and still fails.

[Daryl266043863518]

When I try rerunning the flow, it still fails...