Can PDF Embed API be included in professional application ?

Report · Oct 07, 2023

Hi team,
First let me say that this product from Adobe Corp is what we have been looking for many years now, and we are very happy to see it is now released with a core set of features, including annotation of interactive pdf files.

My team have done some proof of concept of integration, but I am reluctant to add that to a production platform for several reasons :

1/ Unlike Adobe PDF Services API , it is a free product without clear SLA, a licence that is not really compatible with professional services.

2/ As far as I know, it is not possible to fix API version, and thus our integration car be broken at any time without notice.

3/ There is no visibility on major bug fixes such as callbacks no longer been fired.

So, it this API ready for production level or is this still a preview or beta ?

Thanks,
Christophe
CTO / Afluens

Report · Oct 16, 2023

Welcome to the forum. Tons of us have been saying this for a while. We WANT to pay for this product. The product is valuable enough with current annotations APIs and consistent rendering, other platforms charge 5k per year for third party nobody is comfortable with. It's incredibly important as a business owner to be able to say to your clients, we use Adobe, we use XYZ. It will embed us as business owners deeper into the Adobe Document Cloud, how is it not mutually beneficial for Adobe? In my eyes, the PDF viewer + annotations is just the beginning to the services that Adobe offers, and it's fundamentally the most important to anybody trying to accomplish document + collaboration workflows in apps (fairly common scenario nowadays), as well as many other use cases. From a business standpoint, I can barely even catch exceptions with the thing, and I'm just praying my clients can deal with "Sorry, it's just Adobe acting up". But here we are, just CTO's. What do we know!

@Raymond Camden is truly an all star and the only person who responds to all these tickets flooding in, I really wish people cared enough about the amazing Annotations API and the experiences it could allow you to create, given proper resources behind the project.

Best,

Garrett L

Report · Oct 17, 2023

Thank you for the kind words Garrett. This thread was already shared internally, and I'm re-alerting folks about it.

Report · Nov 22, 2023

Is it possible to get an answer? Adobe commercial support is awfull, it looks like no-one want to talk about this product. A month after my request, I was able to talk to a sale representative that hardly understand what I was talking about, the conclusion that I will be contacted by a technical representative, but then nothing.... Adobe is definitively not ready for saling cloud products.... Fortunatly, there are at least brillant techs !

Report · Nov 22, 2023

It's an absolute and utter embarassment to the entire leadership of Adobe. Absolutely astonishing and business schools across the world should write about the absolute shitshow in pretty much every sales discipline that exists in this company.